Disney Plus comes with a lot of top-notch shows and movies such as Marvel, Pixar, Star Wars, and several exclusive national documentaries.
With all its offerings, it can easily be placed among the industry leaders such as Netflix and Hulu when it comes to TV live streaming.
However, one of the things you may have noticed recently is Disney Plus Not Working on Chromecast suddenly, making it impossible to continue watching the show you are watching.
Issues like this are not limited to Disney Plus, as they could be caused by network issues or a server break-in.
However, there could be more, which is why you’re here to figure out other things you can try to resolve the issues.
If you are here for that, I will be going through 10 troubleshooting steps that are proven to work when you are faced with Disney Plus not working on Chromecast, while also listing the reasons why it happened in the first place.
Reason While Disney Plus Not Working on Chromecast
If Disney Plus suddenly ceases to work on your Chromecast-enabled device, below are the common reasons why you might have experienced this.
- Network and connectivity issues
- Device heating
- Updates for apps and firmware
- Server and router issues
- Black screen
- The Cast icon is not showing.
- The Chromecast device name not showing.
- Storage space issues
- Content is blocked in your region.
How to Fix Disney Plus Not Working on Chromecast
You might have tried some of the troubleshooting techniques I’ll be listing below, but for the sake of those that are new to them, I’ll be going over all the possible ways this issue can be fixed and what troubleshooting technique you should use.
Test Your Chromecast Device
The first thing you want to do is test if it is a general issue or it is particular to that channel.
You can do this by switching to another channel on Disney Plus to see if the problem also persists there.
If it does, proceed with the next troubleshooting technique.
Check your router and Internet connection.
Disney Chromecast not working could be due to a weak router signal or a poor internet connection.
For live streaming on your Chromecast device, you need a minimum internet connection speed of 5 Mbps. While 4K live streaming video content will require a bandwidth of at least 25 Mbps,
If you are not sure about how strong the internet connection is, you can try connecting to the router with your smartphone to see how fast the service is.
Alternatively, you can perform a speed test if you have a PC by using the browser’s console.
Aside from that, you should also check your router to ensure it is receiving a strong signal and that it isn’t far from the Chromecast device.
Recommended: Best Wi-Fi extender for your Home.
If your internet connection seems poor, reset the router and contact your ISP if the poor connection persists.
Clear Cache Data on Chromecast
One of the silent issues that could cause your Disney Plus to stop working on Chromecast is when the cache memory has stored up some bugs or corrupt files.
These files could result in glitches, thereby leading to the issues you are facing.
One way to resolve that is by clearing the cache, and here’s how you can do that.
- Launch your Android TV.
- Click the menu button.
- Navigate to Apps
- Locate and click “Show System Apps.”
- Click Chromecast built-in from the list to launch it.
- Afterwards, click Clear Cache and tap the Clear Data button.
Sign out and sign back in
Another simple yet effective way to fix Disney Plus not working on Chromecast is by signing out of your account and signing back in.
Sometimes it might be a software-related issue or a temporary error in the account data.
That being said, simply log out of your Disney account on the devices and log in again.
Here is how you should do that:
- Launch Disney Plus on your device.
- Tap your avatar to access your profile menu.
- Locate and tap on “log out.”
- Finally, try logging in and see if the issues persist.
Update your Chromecast device
Lack of device compatibility, security issues, or bugs are a few of the many things that could cause this issue.
If you feel like it’s been a while since you updated the app, follow the steps below to do that.
- Firstly, try connecting your Chromecast device to your smart TV.
- Ensure they are connected to an internet-enabled Wi-Fi
- Once your device is cast, launch the Google Home app.
- Next, choose “more options” next to the Chromecast device.
- Finally, choose settings and click on reboot.
Re-edit your Chromecast name
One thing you want to watch out for is having a special character in your Chromecast name.
If so, re-edit it and restart your smart device.
Here is how you can do that:
- Launch the Google Home app.
- Choose a Chromecast device.
- Delete any special characters added to your name, if any
- Restart Disney Plus
Try watching Disney Plus on your browser
If you are not getting any positive results from all the troubleshooting steps listed below, you might want to try viewing them right from your browser.
You do not necessarily need to use your phone, but if you are going to use a browser, Firefox and Chrome are the two recommended options.
All you need to do is launch the app store and download a search browser.
Ensure you are in the right region.
If your location is set to an unsupported location or you are trying to watch Disney Plus from an unsupported location, it might not work.
In most European and American countries, you can watch Disney Plus, but in countries such as Pakistan, Cuba, and more, you will get the geo-restricted pop-up.
You can use a VPN to bypass an unsupported location.
Uninstall the Disney Plus App
Another troubleshooting technique that also works is uninstalling the Disney Plus app and installing it back.
Doing this will clear any app-related issues and restore it to normal working conditions.
After installing it again, try to cast any video content to see if it is working. If the problem persists, proceed to the last step of troubleshooting and fixing it.
Reset your Chromecast
This should be your last resort if all the steps listed above aren’t working. Resetting your Chromecast device at the factory will clear some important files and settings you must have made while using it and bring it back to its default mode.
To reset it, go to the Google Home app’s help.
On your own, you reset it, set up Chromecast again, and see if the issue has been solved.
Contact Disney Plus Customer Support
In a scenario where you’ve tried all the troubleshooting procedures highlighted above and the issue persists, you might have to contact Disney Plus customer support.
If you are in touch with them, explain what you are going through and tell them what you’ve tried.
If you are unable to cast Disney Plus to your iPhone, it simply means your Cast device doesn’t come up as an available device if you cast it from the app.
If that is the case, there are a few things you can watch out for.
- Ensure that local network access is enabled on your iPhone.
If you do not know how to enable it, simply follow the procedure below.
- On your, iPhone navigate to Privacy
- Select Local Network.
- Now, you will see a list of apps; simply turn on Local Network Access for the app(s). Most especially, those are the ones you want to allow access to your network.
Disney Plus not working on Google TV.
Most Google TVs are also powered by an Andrion operating system. So if your Disney plugin ceases to work, you can follow the troubleshooting procedures listed above to resolve it.
If your local network access isn’t enabled on your iPhone, you will come across an “Unavailable” message while trying to cast from your device.
All you need to do to rectify this is to
- Turn on your smartphone and navigate to Privacy.
- Select Local Network.
- Now, you will see a list of apps; simply turn on Local Network Access for the app(s). Most especially, those are the ones you want to allow access to your network.
Disney Plus Chromecast not working Reddit Thread.
There are a series of Reddit threads with users complaining about Disney Plus and its issues while using it with Chromecast.
All these complaints are legit, which is why we’ve explained all the troubleshooting steps you can try before reaching out to a customer service representative.
Conclusion
We’ve gone through the reason behind your Disney Plus not working on Chromecast and how to fix it. In most cases, you would have tried one or a few of these troubleshooting techniques before landing on this page.
However, if you feel you’ve tried it all and the issue still persists, reach out to Disney Plus customer support.