If you have thought about it and you dimmed it to be wise to cancel Virgin Media subscription, then the information in this article will help you understand the process on how to go about it.
Cancelling Virgin Media contract is not as straightforward as cancelling other subscriptions offered by TV platforms; that is why you need to carefully read all the things in this article to do you make sure you have what it takes to cancel a Virgin Media subscription.
We have discussed in this article some of the things that you need to bear in mind before starting up your cancellation and we have discussed holistically how one can cancel their subscriptions on Virgin Media.
Two of the most important pieces of information in this article are written in between lines. Therefore you do not need to skip any part of this article in a bid to rush to a part you think you need the most.
Now without further much ado let us go into details about the cancellation process of Virgin Media subscription
What is Virgin Media?
Virgin Media Limited is a multi-billion dollar platform under Liberty Global PLC.
Virgin Media limited used to be on it before it was purchased by LG PLC in 2013 for about 24 billion dollars.
The platform is in the business of providing internet and TV services across the UK.
They also produce telephone and mobile phone for offices and other uses.
Things you need to bear in mind before you Cancel Virgin Media Subscription
Counseling Virgin Media is not a straight forward process there things that need to be put in place before this can be done.
Furthermore, there are things you also need to bear in mind before you start reading about how to cancel Virgin Media Subscription.
Check your contract status with virgin media
Before you think of cancelling your Virgin Media subscription you need to figure out if you are on contract or out of contract with Virgin Media.
You can do this by going to your account and checking your contract status or you can locate the email Virgin Media sent to you when you signed up to check the length of your contract; this should explain the details of your contract and the expiration date.
Have the correct virgin media contract numbers at hand
Before you start going through with the process to cancel Virgin Media subscription, you need to make sure you have the correct numbers to contact them for the cancellation process to begin.
To do this, go to your Virgin Media home phone and dial 150 or you can dial 0345 454 1111 using any other mobile device.
Decide where you’re going from here
It is important that you decide where you are going after you cancel Virgin Group subscription.
The platform that you want to move to may not really be better than Virgin Media, so you need to get your facts right.
It is important that you compare Virgin Media with other broadband platforms so that you’ll be able to make the right choice before going through with the cancellation process
How to Cancel Virgin Media Subscription
When you cancel Virgin Media subscription within 14 days, Virgin Media will refund you all the chargers you paid including set up fees.
This is because the first 14 days after signing up for a new subscription is called a cooling-off period.
This does not mean that you will not be charged for calls, purchases, and upgrades that you have carried out with this process.
It’s important that you bear in mind that you cannot cancel Virgin Media subscription online; you can only do this through a phone call.
If you have made up your mind to cancel your contract with Virgin Media then you can call 0843 658 0676, when you get through explain to Virgin Media customer care representatives that you have made up your mind to cancel your subscription.
If the Virgin Media subscription you want to counsel has to do with TV services then the number you need to call is 150 using Virgin mobile phone or you can call 0345 454 1111 from another mobile device.
After you put a call through, you will be asked a few questions before your cancellation process will begin
Also bear in mind that the official contract terms on Virgin Media are 18,12 and 9 months.
If you have passed the 14d-ay cool off period and you want to cancel Virgin Media subscription, then you’ll have to pay a cancellation fee
The amount that you are going to pay will depend on how long that is left on your Virgin Media subscription or contract.
For subscribers who are on the 30-day rolling contract all you need to do is to give Virgin Media a prior notice of 30 days before the cancellation of your contract or subscription.
After you have cancelled your subscription Virgin Media will require that you bring back any types of equipment of theirs that are in your possession which belongs to them like TV boxes from Virgin Media, broadband routers etc.
What if I have paid for my virgin media Subscription fee in advance
If peradventure you have paid for Virgin Media subscription in advance before making the decision to cancel your Subscription, do not worry as you may be due for a refund by Virgin Media.
If this is the case with you. After Virgin Media has cancelled your account, within 35 days you will receive the money you paid upfront for subscriptions.
Make sure you have your contact details and reference number as they will be needed by the customer care who commence your cancellation process.