This article is about how to fix error code 42 on Disney plus.
If you enjoy Disney programs, there’s a high chance you’ve got a Disney Plus subscription. It’s an on-demand movie streaming service that includes films and TV episodes from well-known studios like Pixar, Marvel, National Geographic, and Disney.
The program is compatible with all major operating systems and functions smoothly for the most part. However, this does not imply that the platform is free of flaws and mistakes.
When you try to view Disney Plus, you can get an error message like this:
We apologize for the inconvenience; we’re experiencing problems connecting you to the service. Please double-check that you are still connected to the internet before attempting again (Error Code 42).
This is a common error message and nothing to panic about, as this article will explore the various methods you can use to fix error code 42 on Disney plus.
Cause of Error Code 42 on Disney Plus
Your device has issues connecting to Disney’s servers if you get error 42 on Disney Plus. There could be several explanations for this, some of which are:
- Issues with your streaming device
- You’re having problems with your internet connection.
- The speed of your internet connection is too slow.
- The Disney servers are overburdened.
When many users are watching simultaneously, such as when a new episode of a popular show is released, the Disney Plus servers can get overloaded. Your internet connection may not be fast enough to stream in Ultra HD if you’re trying to watch Disney Plus in 4K.
How to Fix Error code 42 on Disney Plus
The different available methods to resolve error code 42 on Disney plus are discussed below.
Check Disney Plus servers.
When you get error number 42 on Disney Plus, the first thing you should do is double-check whether the problem is on their end or yours. To do so, you can utilize third-party software like Downdetector to check the current health of Disney Plus servers.
If their servers are down, it is recommended that you wait for the team to fix the problem. You can, however, attempt the remaining ways listed below to see if anything works.
Try Watching Another Show
Some Disney Plus shows have technical difficulties and become unavailable for a while. If you get the error code 42 when watching a movie or TV show, return to your media library and try if it happens with another title.
Reduce the Quality of the Stream.
Streaming videos online, especially ones with high definition, can eat a lot of data. If you get the error code 42 on Disney Plus, it can mean your internet cannot handle the bandwidth requirements for that title.
To lessen the strain on your network, we recommend decreasing the playback quality on Disney Plus in this scenario.
To modify the quality of the stream on Disney Plus, follow these instructions.
- To begin, go to your device’s app store and download the Disney Plus app.
- Then, go to your Profile and select the App Settings option.
- Select Save Data from the Wi-Fi Data Usage menu. Return to the App
- Finally, under Downloads, go to the Video Quality option and select Standard or Medium.
- Return to the media library to see if the problem has been resolved.
Log out and re-login your Account.
Your user data may have been corrupted due to a temporary problem or issue in your current session. If this happens, your account may display random error messages such as error code 42 until you refresh its data.
Reload your Disney Plus account data and fix any errors that occur during the procedure by logging in again.
You can sign out of your Disney Plus account on Android and iOS by performing the following:
- To begin, go to your device’s app store and download the Disney Plus app.
- Then, on the bottom navigation bar, tap on your Avatar.
- Finally, tap the Log Out button to finish the procedure.
To log out of your Disney Plus account using a browser, follow the instructions below:
- Using your favorite browser, go to the Disney Plus website.
- To access the drop-down menu, move the mouse cursor over your Avatar.
- Finally, log out of your account by clicking Log Out.
- On your browser, log out of Disney.
Follow the instructions below to sign out of your account if you’re using other devices:
- Access your Disney Plus account through a browser and point the mouse cursor to your Avatar.
- Then select account from the drop-down menu.
- Finally, select Log Out of All Devices from the drop-down menu.
After that, wait for 2 to 3 minutes before logging back into your account to see if the problem has been resolved.
Examine and Reset Your Internet Connection
To utilize Disney Plus without problems, you’ll need a minimum internet speed of 5 Mbps.
Error code 42 on Disney Plus could be caused by a slow or inconsistent internet connection. Your device is having trouble talking with the servers, as indicated by the error message.
Run a speed test on your network with Fast.com to see whether your network connection is the issue.
If the result shows that the issue is with your connection, restart your router to re-establish the connection with your ISP’s servers. Unplug the power line from your router from the wall outlet and wait at least 10 seconds before plugging it back in.
After that, perform another test to see if your internet connection is working correctly. If your network continues to be slow, contact your ISP and request assistance.
Disable your Browser’s Extensions
The error code 42 on Disney Plus could potentially be caused by browser add-ons. Some websites may not be compatible with extensions, althoughalthough they give additional functions.
Turn off any extensions installed on your browser before using Disney Plus. To disable your browser extensions, follow the steps below:
- To begin, open your favorite browser and select Options from the drop-down menu next to your Profile symbol.
- After that, go to Settings and select Extensions from the drop-down menu.
- Finally, deactivate all of your browser’s extensions and add-ons.
- Restart your browser and log back into Disney Plus. Check if the error code 42 has been resolved by using the platform for several minutes.
Disconnect from the VPN.
Virtual private networks (VPNs) are third-party security services that protect your home and local connections. They safeguard your information by altering your IP address and screening the data entering and exiting your device.
Unfortunately, some VPNs don’t perform as well as others and may cause network delays and interruptions. As a result, your device may be unable to communicate effectively with Disney Plus servers and can result to error code 42 on Disney Plus.
If you’re using a VPN on your device, ensure it’s turned off before watching anything on the platform.
Reinstall the App
Sometimes the solution to fix error 42 on Disney plus is to delete and reinstall your Disney plus app.
You may reinstall Disney Plus on Android devices by completing the following:
- To begin, open your device and look for Disney Plus in the app list.
- Then, hold down the app icon until the settings menu appears.
- To remove Disney Plus, press Uninstall.
- Now, go to the Google Play Store and reinstall the app.
To reinstall Disney Plus on iOS, follow the steps below:
- Locate the Disney Plus app on your device’s home screen.
- Then, hold down the app icon until a selection menu displays.
- Then, to delete Disney Plus, select Remove App.
- Finally, reinstall Dinsey Plus from the App Store.
Escalate to Disney Plus support center.
If you continue to see error code 42 on Disney Plus, it is recommended that you contact their support team.
Go to the Help Center and contact their customer service to report a problem. When requesting assistance, be sure to include your account information, the specific error code you’re seeing, and the device you’re using to make it easier for their team to diagnose the issue.
In conclusion, this article has explored various means you can use to fix error code 42 on Disney Plus.
You can also read How to Fix Disney Plus Not Working with VPN