Have you purchased a game or any other content from the Oculus store on your Oculus quest 2, and you are wondering how to request a refund on Oculus quest 2? Well, the answer is yes, you can get a refund on Oculus quest 2, and this article will show you the procedure required to get a refund on Oculus quest 2.
The Oculus quest 2 is a standalone virtual reality device made up of an Oculus virtual reality headset and controller. It also has the Oculus Store, a web store where you can purchase various content like games and movies that you can play or watch using your Oculus quest 2 virtual reality device.
The Oculus store has tons of free content that you can purchase without paying a dime, and it also has premium content that requires you to pay a certain amount of money to buy it before you can have access to it.
However, it is understandable that you might purchase a certain content, and it either did not meet your expectation or was vastly different from what was advertised. In that case, you might want to request a refund.
Oculus store has made provisions available for you to be able to refund on Oculus quest if your purchase did not meet your expectation. However, there are certain requirements you must meet before you can demand a refund on Oculus quest 2.
The sections of the article below will explain the eligibility criteria for requesting a refund on Oculus quest 2 and the steps you should take to demand a refund.
Eligibility Criteria for a Refund on Oculus Quest 2
Below is the requirement you need to meet before you can demand a refund on Oculus quest 2 after purchasing any content that fell below your expectations.
- You have not engaged with the content in question for more than 2 hours.
- You submitted a refund request within two weeks of purchasing the content in question.
If you meet the eligibility criteria listed above, you can get an automated refund. If you are still not qualified for a refund after meeting the eligibility criteria, you can reach out to the Oculus support team for further assistance.
Are There Purchases That are Non-Eligible for an Automated Refund from the Oculus Store?
Yes. There are certain contents on the Oculus store or other third-party platforms that are not eligible for an automated refund from the Oculus store.
Contents like games and apps on the Oculus store are usually eligible for an automated refund as long as you have not consumed the content for more than two hours and you initiated a refund request within two weeks of purchase.
However, the contents that are listed below are not eligible for an automated refund, but if you still think you are eligible for a refund, you can reach out to the Oculus customer support team for further assistance.
- In-app purchases, content purchased as a bundle, and movies are not eligible for an automated refund.
- Subscriptions are not eligible for an automated refund. If you no longer need the service, ensure that you cancel the subscription.
- Third-party content purchased outside of the Oculus store is not eligible for a refund from the Oculus store.
- Previously refunded content is no longer eligible for a refund.
How to Refund on Oculus Quest 2
The sections of the article above have listed both the contents not eligible for an automated refund and the criteria that make your purchase eligible for a refund.
In this section of the article, we will look at the procedure required to initiate a refund for a purchase on the Oculus quest 2.
Follow the steps below to demand a refund on Oculus quest 2.
- Open your Oculus app and go to the menu.
- From the menu, navigate to Settings, and from the settings menu, select payment history.
- Then from your payment history, a list of the purchase you have made will show appear on your screen.
- Scroll to the item you want a refund on, and click on the three dots beside it.
- Then click on request refund and follow the prompts that follow, including the reason why you would like a refund.
If you follow the instructions above, then you should be able to successfully initiate a request for a refund on Oculus quest 2, and your request will be attended to within days.
However, note that initiating a refund request makes you lose access to the content you want a refund on, although your access will be restored if your request for a refund is denied.
If the purchase was sent as a gift to someone, and the gift is not claimed within 30 days, you will automatically be refunded.
If someone sent you a gift purchased from the Oculus Store and it fell below your expectation, you can request a refund, but the payment will be going to the account of the person who made the purchase.
How Long Does an Oculus Refund Take
Getting a refund after purchasing something from the Oculus store might take a while. You should expect a response within 5 days letting you know if your request for a refund was accepted, and if it was, then depending on your payment channel, you should get refunded within two weeks.
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Also, note that once you initiate a refund, you will no longer have access to the content, but if your refund request is denied, your access will be restored.
How to Cancel a Request Refund on Oculus Quest 2
You cannot precisely cancel a request for a refund on Oculus quest 2. The only thing you can do is wait for your request to either be denied or accepted.
If the request is accepted, you will have to wait for a while to get the payment in your account, and then you can repurchase the content in question.
Also, it is necessary to note that if you repurchase content, you are no longer eligible to request a refund again on the same content.
Oculus Quest 2 Games List Free
While the Oculus store has a lot of premium paid games, there are also free games that you do not have to pay a dime for but still get amazing entertainment value.
Some of the best free games available on the Oculus Store are listed below.
- Echo Vr
- The Under Presents
- Pavlov: Shack
- Gorilla Tag
- Cards and Tankards
- Puzzling Places
Best Oculus Quest 2 Games
The Oculus store has a lot of awesome games, both free and paid, that give you maximum entertainment.
Below is a list of some of the best games available on the Oculus store.
- Resident Evil 4 VR
- Superhot VR
- Pistol Whip
- The Walking Dead: Saint and Sinners
- Star Wars: Vader Immortal Trilogy
- Smoke in the room
- Walkabout mini golf
- Ghost giant
- Eleven: Table tennis
- The Room VR: a dark matter.
You can also check out How to get Pavlov on Oculus Quest 2
This article has explained how to request a refund on Oculus Quest 2, including the eligibility criteria and listing the contents that are not eligible for a refund.
If you think you need further assistance as regards requesting a refund on Oculus quest 2, then you can reach out to the Oculus store customer support team.