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How to Fix Unable to Connect to Samsung Server

It can be so frustrating trying to connect your Samsung smart TV to the internet and you get an error message saying that you are unable to connect Samsung server. This means you won’t be able to able to connect your Samsung smart TV to the internet. Being unable to connect to the internet means you will miss out on your favourite movies and TV shows.

Well, don’t panic if you are receiving this message on either your recently purchased or old Samsung smart TV. You are at the right place as we will discuss the rudiment and how you can overcome the Samsung smart TV server error in no time.

You may be getting unable to connect Samsung server error message on your TV due to issues from the server, poor internet network connection, corrupted cache, or outdated firmware. smart hub issues. This issue may persist for a while if not quickly resolved.

So, here in this article, we would be discussing issues related to being unable to connect Samsung server and troubleshooting steps to fix this issue.

Why Does my Samsung TV Say Unable to Connect to Server

To get to the root of this issue you should know the reason why you are unable to connect Samsung server on your TV. These reasons would help you to figure out the steps you need to follow when you want to fix this issue.

Some of these reasons include:

  • Poor internet connection
  • Corrupted cache
  • Outdated firmware.
  • Smart hub issues.

Unable to Connect Samsung Server

If you are unable to connect to the Samsung server with your TV this may be due to issues with your router/modem or Samsung TV issues.

unable to connect Samsung server

Troubleshoot Network Status

The first step to take when you are unable to connect the Samsung server with your TV is to troubleshoot your network status. The network status would display on your screen and it will show you the connection status of your TV, router, or modem and your internet connection. When your TV screen displays blue dots it means there is a connection while a red x means there is no connection.

In case you see a red x after troubleshooting: To reset the network navigate to Home>Setting>General>Network>Reset Network.

  • Make sure all the cables of the router are properly connected
  • Restart your router by unplugging the power for at least 1 minute then reconnect.
  • Now reset the network and check if this solves the connection issue.

Update Firmware

Keeping your Samsung TV to the latest version helps to fix bugs as well as add new features. You can update the firmware of your Samsung TV through the internet or by using a USB cord.

To update through the internet follow these steps: navigate Settings > support > Software Update > Update Now.

  • Press your remote control and navigate to settings.
  • Then select support.
  • Select Software Update
  • Select Update Now.

In case there is no new update. Select OK to exit.

Updating your Samsung TV can take a few minutes and ensure you don’t turn off your TV till the update is completed. Your Tv will restart.

In case you are not able to access the internet, you can update your Samsung TV using a USB drive. You should follow these steps to update your Samsung TV over a USB drive:

  • Go to the Samsung Support website.
  • Search for your TV’s model code
  • Then download the Upgrade file.
  • Unzip the contents and store them on your USB drive.
  • Insert the USB drive into the USB slot on your TV.
  • The firmware will be updated automatically.

During the update: ensure you don’t turn off the TV, do not unplug the power cord, or pull out the USB drive. As it can lead to firmware error.

unable to connect Samsung server

Reset your Samsung TV

Sometimes being unable to connect the Samsung server with your TV sometimes can be a temporary problem. Temporary problems can be easily resolved when you reset your TV.

To reset your Samsung Tv:

  • Switch off your Tv by pressing the power button on your remote control.
  • Then remove the power cable cord and allow your TV to remain off for a while.
  • Leave for at least 60 seconds.
  • Then plug in the power cord
  • Switch on your TV with your remote control.

Perform Factory Reset

Performing a factory reset on your Samsung TV would restore your Samsung TV to its default or primary settings. Once the factory reset is completed Data such as passwords, downloaded apps, and IP settings will all be erased from your Samsung TV. Make sure you save important files before clicking on the Ok button.

To perform a factory reset on your Samsung TV, follow the steps below: settings > General > Reset > default pin > OK.

  • Open Settings, and then select General.
  • Select Reset, enter your PIN (0000 is the default) and then select Reset.
  • To complete the reset, select OK.
  • Your TV will restart automatically.

Factory Reset Samsung Smart Hub

The smart hub allows you to have access to all functions of your Samsung TV. You can download games, and apps and browse the internet. If you are experiencing issues with the smart hub you can perform a factory reset on your TV. Note that the settings of the smart hub will return to their original settings. Smart hub apps will be deleted and you will have to re-login your account.

To reset Samsung Smart Hub, follow these steps: Navigate settings > support > device care > self diagnosis > smart hub > default pin > ok.

  • Open settings
  • Select support.
  • Select device care.
  • Select self-diagnosis.
  • Select reset smart hub.
  • Enter default PIN (0000).
  • After the reset is completed, select OK.

Improve Your Internet Speed

If you are using a poor or slow internet connection, your Samsung TV will be unable to connect Samsung server. The following steps that are listed below would help to improve your internet connection speed.

Restart Your Modem

Follow these steps to restart your Modem/router:

  • Unplug the power cable.
  • Wait for 60 seconds.
  • Plug back the power cable.
  • The equipment will take a few minutes to reboot.

Power Cycle Your Router or Modem

You can power cycle your routers and modems from the reset button. You can reach the reset button from the back of your device using a paperclip.

You can also power cycle your modem and router from a power source. Follow these steps below to power cycle your modem and router:

Check light on your Modem/Router

If the light on your router/ modem is not showing then this is due to connection issues.

Check the internet signal light

If the light is red or not on at all, you have an internet signal problem as your modem isn’t successfully connecting to the internet. You should restart your equipment to resolve this issue.

To restart your modem and router :

  • Unplug the power cable for 10 seconds
  • Plug back the power cable
  • The equipment will take a few minutes to reboot.

Change your Wi-Fi Frequency Band

Ensure you are connecting tour Samsung TV over the correct frequency band. The router transmits frequency over 2.4 GHz and 5 GHz and you should switch the frequency to another to see if this resolves the issues of being unable to connect Samsung server. To determine which frequency you are using the 5 GHz network does have a 5G label after the name of the network. While the 2.4 GHz band only has the network name attached without the frequency.

Ensure that you don’t place the router far away from your Samsung TV, this often leads to a poor network connection. So, if you place the router or TV  far away from one another. Ensure you bring them closer for a faster internet connection.

Also, ensure that lots of devices are not connected over the Wi-Fi network. The more the number of people that are connected then the slower the internet connection gets. Therefore limit or reduce the maximum number of devices that are connected over your Wi-Fi connection.

In conclusion:

Ensure you are not using a VPN connection to your Samsung TV. If you have a VPN turned on, ensure you switch it off so it won’t block the TV network. If the issues have been resolved then you can turn on the VPN connection again.

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