Facing issues likeWyze plug not connecting could be very frustrating for a new customers. But, if you are an existing customer, you may find this nominal.
Now that You’ve just gotten a Wyze smart plug, the next step is to set it up, but now, you are trying to connect it to your home Wi-Fi, but it isn’t connecting. And it keeps timing out on your smartphone device, especially if you are using an Andriod device.
Going through all these could make the Wyze products a bit frustrating to use.
However, the Wyze plug is generally known for its affordability as compared to other brands like Amazon or Google. And also has impressive features such as its ease of use, sensor integration, Alexa and googles integration, and more. So if Wyze products have all these features coupled with some issues, it can’t be necessarily tagged as an in-efficient product if it is not connecting to your Wi-Fi.
Your Wyze Plug not connecting to your Wi-Fi usually occurs due to scenarios like weak signals, wrong passwords, Device glitches, and a host of other related reasons.
So, if you are faced with this very issue, I will be delving into the series of ways in which you can resolve these situations in this article to get your Wyze smart plug working correctly.
But before we go right into it, let us understand what can cause your Wyze smart plug not to connect to your Wi-Fi.
Why your Wyze Plug isn’t connecting to your Wi-Fi
There are a series of reasons why your Wyze smart plug won’t connect to your home Wi-Fi, some of which are.
- Poor and Unstable internet connection or Wi-Fi Signal
- Not turning on Location and Bluetooth
- Operating your Router at 5GHz instead of 2.4GHz
- Glitches in the Smart Plug Device or App
All these could result in not your Wyze plug not connecting to your WIfi. But since, we are aware of the possible causes of this.
Wyze Plug not Connecting: How to Resolve it.
To resolve this issue, there are some things you need to confirm before you begin this process.
Suppose your iPhone or iPad device is using an iOS 13 operating system. You need to ensure that you are using its latest version.
That’s not all. You should ensure to update your Wyze app to the latest version from your iOS store.
Moving forward, the first thing we want to check is the power source.
Check the Power Source
Since this is exactly, what supplies power to your smart plug, you should perform checks to ensure that it is working as it is supposed to. If the power source is malfunctioning, it could affect the connection between the Wyze smart plug and your Wi-Fi.
In addition to that, you also want to ensure that the plug is receiving power, and confirming this, the indicator light should blink rapidly to indicate this.
Let us proceed; if you are not seeing any rapid light, long press and hold down the power button at the side of the plug until you see a blue light flashing.
If the issues aren’t resolved yet, continue to the next step.
Check the Bluetooth and Location
While you are setting up the Wyze smart plug, you are required to turn on both the Bluetooth and the location of your smartphone device.
Doing this makes it easier for your Wyze smart plug to connect to your Home Wi-Fi quicker.
If none of these is ON, kindly restart your device before turning them ON. Now, try connecting to your home Wi-Fi again.
Note: If you are using an iOS 13 Operating system on your Apple smartphone device, it won’t allow the Wyze app to see your local Network if the location is turned OFF
If the “Wyze Plug not connecting” problem persists, try the next step.
Confirm your Wi-Fi Frequency
The Wyze smart plug only supports 2.4GHz, so if the Wi-Fi network you have chosen is running on 5GHz, it won’t work.
You can change the Frequency by checking the name of the Network you are connected to.
In some cases, a “5g” or “5GHZ” is added to the network name, but in other cases, it might not be there.
However, If it is only one Network that is coming from your Router, it is most likely a 2.4GHz.
Now, if after adjusting to a 2.4GHZ and the “Wyze Plug not connecting” problem persist, you should try the next step.
Check your Wi-Fi Signal Strength
Using a Wyze smart plug requires a strong Wi-Fi signal to connect with. If the signal coming from your Router is slow or isn’t enough, it might connect and be slow, or it won’t connect at all.
In most cases, it’s usually the distance between the device that could cause this.
However, to confirm this, test the signal on your smartphone by opening a page on your browser. If it is slow, try moving the Router close to your device.
Now, if this doesn’t resolve it, and maybe the distance between your power socket and the Router is a bit distance, you might need to get a Wi-Fi extender to straighten out the signal across a longer distance. You can check here to learn more about Wi-Fi extenders.
Moving forward, another thing you might want to check is your password.
Confirm your Password
Now, If you keep entering the wrong password for your Wi-Fi device, it won’t connect.
If you are faced with a scenario where you can’t remember your password after double-checking it, you can recover it by going to your router utility website via the IP address. The IP address should be written on your Wi-Fi device; if not, you can check here to learn how to see your Router IP Adress
If you are using an android device, check here to learn how to recover your Wi-Fi password.
Now, after recovering your password and Wyze Plug not connecting, you should factory reset the plug.
Factory Reset Wyze Smart Plug
Resetting your Wyze smart plug could also help.
- To factory reset your Wyze Smart Plug do these:
- Locate the power button at the side of the smart plug
- Now, press it for about 5 seconds before releasing it.
- Finally, set up the smart plug again and connect it to your home Wi-Fi.
After doing all these, your smart plug should connect with your Wi-Fi; if it doesn’t, contact Wyze customer support.
Wyze Plug is Offline
If you are faced with a “Wyze plug is Offline” issue, in most cases, it is usually because the plug has been disconnected from the Wi-Fi or it’s not receiving any power.
To resolve these:
Check the power outlet that the Wyze plug is plugged into and make sure it isn’t controlled by a switch if it is checked if it is turned on.
Another thing you can do is to power cycle the plug by removing it from a power outlet while waiting for 5 seconds and then plug it back in.
Wyze Outdoor Plug is Offline
If you notice your outdoor plug to be offline in the Wyze app, here’s what you should do to troubleshoot it:
Firstly, you want to check your Wi-Fi connection to see if it is working properly and see if the signal is okay. If it isn’t, move it closer to your Router and see if you notice any changes. if that isn’t solving the issues
Then reconnect your outdoor plug by unplugging the device from its outlet and plugging it back in. As soon as you do this, it will try connecting to your Wi-Fi.
In case this doesn’t work, you should power cycle your outdoor plug by pressing it for 5 seconds and then releasing it.
The Plug won’t Turn on
Now, if you are faced with this scenario, you should also check the outlet to see if the outlet where your smart plug is plugged into isn’t controlled by a switch, if it is. Make sure it is ON.
If the “Wyze Plug not connecting” issue isn’t resolved, then your best bet is to change the power outlet to another one.
Wyze Plug is not working with Alexa
Since Alexa is supported on Wyze smart plug, if you haven’t figured out how to use it or you’ve tried it before but weren’t successful with it, here’s how you can troubleshoot it.
First and foremost, you want to check if your Wyze plug is listed on the Wyze app.
Also, check if you have Wyze skill enabled on your Alexa app if it is there. Kindly set it up again regardless by following these steps:
- Launch the Amazon Alexa app.
- Locate the upper left-hand corner and tap on the Hamburg icon there.
- Tap on Skills & Games.
- Now, tap on Your Skills.
- Moving forward, tap on Wyze, now delete the Wyze device using the trash can icon.
- As soon as it is deleted, unlink and relink your Wyze App with the Alexa App to re-discover the device.
Now that you’ve been able to figure out how to resolve the “Wyze plug not connecting” issue, you need to also keep in mind that most Wyze devices are prone to issues, and good practice is to constantly update the necessary apps and firmware.
Also, with the addition of the Wyze smart plug, you can now perform a remote reset quite easily if you have a Wyze cam and you are ardent fans of the Wyze product, meaning you love using only Wyze products.