Through cold booting, software update, clear caches (delete all APK apps), and reset smart Hub, you can fix Disney plus not working on Samsung TV. Since you cannot uninstall the Disney Plus app if preinstalled on your Samsung TV, there should be a way to fix it.
The “exiting the app. Error Code: 1016 – App_Config_Failure” causing the Disney Plus app to crash on your Samsung Smart TV can only be solved considering the Samsung help tricks we will be sharing here.
Disney Plus is working on other smart TVs such as Apple smart TV, Amazon Fire TV, Roku, and many others but failed to work on some Samsung TV (if not all). Here is a guide for you.
You can fix the Disney plus stopped working on Android by clearing the app caches and update the app to the latest release (if there is any). But, since there is no way to clear Disney Plus caches on Samsung Smart TV, it means that we can’t bank on the approach to fix Disney Plus not working on Samsung TV.
Moreover, if you do not have Disney Plus working on your Samsung TV, consider our guide on how to get Disney Plus on Samsung TV. You can skip that if what you are searching for isn’t how to install Disney Plus on Samsung TV.
If this is your first time using Disney Plus on your Samsung Smart TV, there is a possibility to encounter an error saying the “Disney plus won’t install on Samsung TV.”
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How to Fix Disney Plus not Working on Samsung TV
There are a few known ways to fix Disney plus not working error on your Samsung smart TV. Since the Disney error on Samsung TV isn’t directly from the Disney app, then. We would take a look at all possible means to fix the error directly from the TV.
- Restart your Samsung TV.
- Uninstall and reinstall the “Disney Plus” app.
- Cold Boot approach.
- Update the smart TV firmware/software.
- Delete unused APK apps on the device to create more free space.
- Manually Change DNS Number to 188.8.131.52.
- Reset the TV to default settings.
We listed all the possible means to fix the Disney Samsung TV not working error. However, you probably do not need to undergo all suggestions. All you need to do is to follow each suggestion, open the Disney Plus app on your TV to see if the not working Disney error will disappear.
How to Restart Samsung TV
When you are facing difficulties in access the Disney Plus channel on your Samsung Smart TV, the first step to take is to restart the device and relaunch the app. That may be the solution you need to fix apps not working on the device.
Follow the procedures below to restart your Samsung Smart TV.
- Press the power button on your remote control.
And wait until the device turned off. Press the on the power button to put on the TV again. Meanwhile, restarting your TV put it in a standby mode. Most people believe that this should solve the error. Otherwise, proceed to the next approach to fix it.
Cold Boot the Samsung TV
It takes a minute to 2 minutes to cold boot a device. Cold booting on TV is the same as restart your laptop. There are two ways to cold boot, though, using remote and unplugging. However, I prefer the latter as it gives assurance that the device is not in a standby mode.
- Switch on the TV.
- Unplug the TV from the power socket.
- Wait for a couple of seconds or a minute.
- Plug the TV and switch it on.
This is a complete cold booting on a TV. With this, all pending error as a result of the TV been in a standby mode for a very long time will be cleared off, and it stands a chance to restore all malfunctioning app to its default working state.
Try to Update your Samsung Smart TV Software
I don’t joke with the software update to save myself from this scenario. The Disney Plus app can run into an error if you are running the app on an outdated OS on your Samsung TV. So, if you do not know whether there is an update available or awaiting you to take action to install it and the TV is saying “Disney Plus is not working on Samsung TV”, you should check to see if there is an update available and upgrade to it.
- Press the “Home” button in your Remote control.
- Navigate to “Settings.”
- Tap on “Support.”
- Tap on “Software Update.”
- Tap “Update Now” if there is an update available.
Now, wait for the new software update that is available to download and install on your TV. Once the physical installation is completed, your TV will restart to make necessary changes to the device OS to complete the updating.
Manually Change DNS Number to 184.108.40.206
Changing the TV DNS number to 220.127.116.11 resolves the “Disney plus not working on Samsung” TV (some though). You, too, might have to try it to see if your Samsung TV is among the TV that needed to change to the manual DNS before Disney Plus could start working on the device.
- Press the “Home” button on the TV remote.
- Navigate to “Menu”
- Tap “Network”
- Tap “Network Status”
- Tap “IP Settings”
- Select “Manual” from the options.
- Assign the DNS server value as “18.104.22.168” using your remote.
Now, open the Disney Plus app on your Samsung TV and see if the error hasn’t been cleared.
Reset your Samsung Smart TV
Are you still facing “Disney Plus not working Samsung TV”? If, after the fixes above, the Disney Plus app isn’t working on your Samsung TV yet, you should consider restoring the TV to default settings. However, you stand the chance of losing all apps that are not pre-installed.
If that is too much for you to bear, please do not use this method. We won’t take responsibility for personal apps on your Samsung TV that will be deleted after resorting to restoring the device to factory settings.
- Switch on your Samsung Smart TV.
- Press “Smart Hub” on the remote control.
- Tap “D” on the remote to open “Smart Hub Settings.”
- Navigate to “Reset” and press the “Enter” button to select it.
- Type “0000” as the “Password” when the screen comes up.
- Your PC will reset automatically and display “Reset Complete” once it’s done after a few seconds.
- Press “OK” on your remote.
This only works on Samsung TV with Smart Hub, though. So, if you are not using the Samsung TV with smart Hub, this might not work for you.