You will likely come across Zoom quit unexpectedly when sharing your screen on Windows 10 or Windows 11. And if you are using a smartphone such as Android, iPhone, and iPad, you will one day have a similar experience.
Therefore, in this article, we will discuss the Zoom quit unexpectedly fix on your Windows 11. How iPad and iPhone users can also fix the Zoom app quit unexpectedly on their devices.
Zoom is one of the most widely used chat and voice/video communication apps that support screen sharing with audiences. With the help of the communication app, you can share your Windows or Mac computer app screen with your audience during a class.
However, the app has stood far ahead of other video and voice communication apps due to the lack of the feature to share screens during meetings.
Check out our guide on How to Stop Zoom from Running in the Background
But sometimes, the Zoom app on Windows or Mac shows an error message that says the Zoom quit unexpectedly and thus, it crashes the communication app.
So, in other for this not to repeat itself, we will ensure that will touch all aspect that is needed to put the Zoom app quit unexpectedly in this article.
Why Zoom Quit Unexpectedly?
The Zoom app cannot just quit unexpectedly without a reason. Although, the reason why the Zoom app crashes may seem vague but there is a reason for that. Therefore, below could be part of the reasons why the Zoom app quit on its own or crashes when you want to share your screen.
- Zoom App is Outdated.
- There is a conflict with another app on your Windows or Mac or phone.
- Your Zoom app isn’t properly configured.
If the Zoom app on your Windows or Mac device is outdated it can cause the app to be malfunctioning thereby causing the app to quit unexpectedly.
Do you have a Chromebook? Don’t miss this guide on how to record Zoom on Chromebook.
How to Update Zoom App
Let’s quickly consider how to update the Zoom app on various devices here to fix the Zoom quit unexpectedly on your internet-enabled device.
Update Zoom on Windows & Mac
If you are using Windows 7 or Windows 8 or Windows 10 or Windows 11, and Mac computer, following the procedures below will help you to update your Zoom app to the latest version.
- Open the Zoom app on your Windows 7/8/10/11 or Mac.
- Click on the “Profile” icon that is located at the top right of the screen.
- Scroll down and choose “Check for Update.”
- The Zoom app will check for the latest update. If there is an update available the update will be downloaded and installed on your PC to replace the outdated version.
- Once the new version has been updated you will see a pop up that you are up-to-date.
Now, attempt to screen share on the Zoom app to see whether the Zoom quit unexpectedly error on the Windows persist.
Update Zoom on Android
Following the procedures below will lead you through how to update Zoom on Android phones.
- Open the “Google Play Store” app on your phone.
- Click on your “Profile” icon to the top right.
- Select “Manage apps & device.”
- Click on “Manage.”
- Click on “Update Available.”
- Click on “Zoom.”
- Tap “Update.”
Wait for the Zoom app to download and install the latest update on your Android device. After the update, launch the Zoom app and see whether the Zoom app quits unexpectedly.
Update Zoom on iPhone/iPad
The steps below explain how to update the Zoom app on iPhone/iPad running on iOS 12 or earlier and iOS 13, i4, and 15.
- Launch the Apple apps store on your iPhone/iPad.
- Tap on your iOS profile icon. On iOS 12 or earlier you can see the profile icon at the bottom and for iOS 13/14/15, you can see the profile at the top right.
- Navigate to your iPhone/iPad pending an update.
- Find the “Zoom” app and tap on the “Update” tab next to it.
Once the update is completed, a pop up will appear saying you are up to date.
Disable Conflict App Causing the Zoom to Quit Unexpectedly
The Zoom may quit unexpectedly if there is another app that is interfering with the communication app. And since you cannot identify the program that is causing the conflict with the Zoom app, then, it’s advisable to perform a clean boot on your Windows or Mac computer.
How to Perform Clean Boot on Windows
For Windows 7/8/10 and Windows 11 users that are experiencing the Zoom quit unexpectedly when nothing has been altered in the Windows settings, follow the procedures below to do a clean boot of your Windows computer to fix this error.
- Press and hold the “Win Key + R” at the same time.
- Type “msconfig” in the dialog box and click on the “OK” tab.
- The “Windows” configuration system will load.
- Click “Services” in the navigation.
- Check the box on Hide All Microsoft Services and select Disable All.
- Choose “Apply” >> OK.
- You will be prompted to restart the computer. But, select “Restart Later.”
- Return to the “Windows System Configuration.”
- Choose “Startup” on the navigation.
- Click on “Open Task Manager.”
- Under “Last BIOS time” disable all “high” start-up impacts by clicking on them and clicking on the “disable” tab at the bottom right.
Now, you can restart your system and all program access that is interfering with the Zoom app thereby causing Zoom quit unexpectedly when screen share will be revoked.
How to Perform Clean Boot on Mac
With the steps below you will be able to perform a clean boot on your Mac computer to fix Zoom quit unexpectedly on Mac.
- Open “System Preference” on your Mac computer.
- Click on “Users & Groups” under “System.”
- Click on the “Lock” icon to the bottom left and sign in when you are asked to do so.
- Select “Login Option.”
- Select “Off” in automatic login.
- Shut down your Mac system.
- Do a PRAM NVRAM ResetTo perform a PRAM NVRAM Reset, turn on the Mac computer
- Press the “Option, Command, P, and R keys ” simultaneously.
- Once the computer is turned on and the boot sound beeps release all the keys.
- Once you are done and the system is reset to the default condition enter your password BUT do not click on the ENTER button.
- Instead, press and hold the Mac Shift key and press the Enter button.
- With the method used in logging in the Mac computer will boot without loading or turning on any software on the device.
Once you have been logged in, then, you have successfully done a clean boot on your Mac computer to fix the Max Zoon app quit unexpectedly.
Disable the Zoom App Hardware Acceleration
This is another general technique that can be used to fix the Zoom app quitting unexpectedly. This can be done via the Zoom app settings on Windows, Android, iPhone/iPad, Tablet, and Mac.
- Open the “Zoom” app on your Windows/Mac.
- Click on the “Profile” icon to the top-right.
- Click on “Settings” from the drop menu.
- Click on “Video” >> Advanced.
- Uncheck all other options under “enable de-noise.” The options to disable are:
- Enable Hardware Acceleration for Video Processing
- Enable Hardware Acceleration for Sending Video
- Enable Hardware Acceleration for Receiving Video
- Click on the “Apply” tab.
- Close the “Zoom” app and relaunch it.
This should solve the unexpected quit in your Zoom app. However, if the error occurs when you screen shares your PowerPoint, try to disable the slide show hardware graphics acceleration and see if the Zoom quit unexpectedly message is cleared.