How to Fix Ref Code s0a00 “One Moment Error”

After listening to numerous reports from multiple users, we decided to investigate the problem and develop several solutions to resolve the ref code s0a00 fully. Also, we analyze the reasons for activation and list them as follows.

Ref code s0a00

Activation Problem

In most cases, the Ref code S0a00 is a result of a problem with your activation. If your TV box has not yet been activated or is waiting for activation, this problem can occur. It is best to contact customer service and check whether your activation has been activated or not.

TV Problem

In some cases, the error may be due to the TV to which the decoder was connected. The TV may not work because loading some channels can be a problem. It is best to check whether the decoder works on another television set.

Loose wires or cables

This problem can occur if the cables in the set-top box or TV are not connected correctly. It’s best to look for loose or faulty cables that can cause the error. First, tighten the coaxial cable on the back of the housing and check whether the signal cable is firmly connected.

Signal problem

The decoder signal may be too weak due to the installation of excessive dividers. Splitters are devices that split the connection into two or more. These splitters, in turn, weaken the signal delivered to the television and may possibly cause this error. It is best to check all accessible dividers and make sure that the number of dividers is minimized.

How to Fix Ref Code s0a00

After you have a basic understanding of the nature of the problem, let’s move on to the solutions. Make sure that you implement them in the order in which they appear to avoid further escalation.

Power Cycling devices

If there are problems with the devices involved in the connection, this may be due to a start error or damaged start settings. Therefore, in this step, we end the power cycling of the devices by interrupting their power supply and eliminating all of the stored electricity. Therefore:

  • Disconnect the TV, cable box, router, and all other devices involved in the connection from the power supply.
  • Pull out the connecting plug from the socket where it is connected.
  • Press and hold power buttons on the device for at least 10 seconds.
  • Reconnect the power supply and connect the cables.
  • Reconnect the power cord
  • Wait for the devices to charge properly and see if the problem persists.

Replacing the Cable Connection

The replacement is similar (but not the same) to the reset. A reset occurs when you change the way in which the cables are connected. How to simply replace your cable box:

  • Disconnect the power supply from your cable box.
  • Disconnect the coaxial cable connection from the back of the decoder and the socket.
  • Reconnect all cables.

How to Fix Ref code s0a00 "One Moment Error"

Skip the Coaxial Separator

In some cases, when using a cable divider, the TV signal may be affected or lost, and a message may appear immediately. Avoid the divider to determine if the signal is coming back.

  • Find a cable splitter or extension on the coaxial cable by following the cable from the back of the TV to the electrical outlet.
  • Disconnect the cable to remove any cable separators that are so that the cable runs directly from the wall outlet to the back of the TV
  • Test the service again while the separator is not connected
  • Coaxial bypass splitter.jpg
  • If your problem is resolved, you may need to replace your cable splitter.

How to Fix Ref code s0a00 "One Moment Error"

Try other TVs

Suppose some TVs connected to speakers’ work while others display the error message. The signal works to properly reach certain TVs. If you have more than one TV in the house, you can try to restore the image and find the cause by swapping cables or devices:

  • Switch the coaxial cable with a new one if it is damaged.
  • Replace the TV box with the error and replace it with the working TV box to determine if the same problem is occurring or if you are getting picture and sound.
  • If this correctly restores the picture, the problem is in the socket to which the TV box was originally connected and not in the device.
  • At this point, you should contact one of our technical support representatives for further investigation.

Contact Customer Service

The best way to fix this problem if the method described above has not been resolved is to contact customer service, inform them of your problem, and fix it. Here you can contact Xfinity customer service.


A message for a moment (reference code: s0a00) will be displayed on your television when the TV box no longer receives the corresponding signal to display this channel.

This can be done on all channels or only on individual channels. This message can also be displayed if a TV box has not yet been activated properly or if it has been disconnected from the power supply for an extended period.

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