How to Fix Amazon Prime Video Not Working Issues

Did you just discover you can’t watch your next show or video on Amazon Prime Video because the streaming service just suddenly stopped working? Do not worry! Follow through this article to check the different troubleshooting tips that best works for you on how to fix Amazon Prime Video not working issues on your devices.

Are you trying to stream Amazon Prime video on your TV, PC, or mobile devices? Then, this article will help you detect the real cause of the issue and fix Amazon Prime Video’s not working issues. Stay tuned and let’s reconnect you to Prime Video again!

Prime Video is an on-demand streaming service that is added to your Amazon Prime membership plan. In case you don’t have Amazon Prime, you can as well sign up for Prime Video on its own. You can watch thousands of titles on Prime Video, including many award-winning movies, authentic programs, and critically acclaimed original TV series.

Prime Video features thousands of well-known shows and movies, including original films like “Coming 2 America” and “The Tomorrow War” as well as exclusive shows like “The Boys”. In addition to its huge collection of on-demand content, Prime Video includes Prime Video Channels.

This unique feature stated above allows you to add streaming access to other networks and services for an extra monthly fee. Prime Video also provides a collection of live sports, like the NFL’s “Thursday Night Football”. Try out any of the troubleshooting tips listed below that works for you to fix Amazon Prime video not working on your streaming devices.Fix Amazon Prime Video not working

How to Fix Amazon Prime Video not Working

Follow the steps below to fix Amazon Prime Video not working:

Restart your streaming devices

The first troubleshooting tip to try when you encounter Amazon Prime video not working is to restart your devices whether it’s on your TV, mobile phone, or computer. Restarting ensures that the temporary hitch in the system didn’t cause any issue. It will help refresh the system, restart your internet connection, and also reconnect you to the Prime Video servers. Follow the steps below to restart your device successfully:

  •  Disconnect your device from the power source and reconnect it again.
  • While the TV is coming up, open Amazon Prime Video again to see if it’s working.
  • This same process applies to your mobile phone or computer.
  • Simply shut down and restart your device to see if this fixes the problem.

Ensure your Amazon Prime Video Account is Active

You need to verify if your Amazon Prime Video account is active. Not all the videos on Amazon Prime are free, so you won’t be able to watch some videos if your subscription has expired. Whether your subscription is monthly or annual, you still need to verify your account status. To verify your Prime Video account status, follow the steps below:

  • Go to Your Account page on Amazon.
  • Navigate to your Prime Video Settings.
  • From the Settings page, you can manage your account settings and subscription status.

Has your subscription expired? Kindly re-subscribe to continue enjoying your Prime Videos. Also, ensure you are not using your Amazon Prime Video account on so many devices. You are only allowed to use the same account on two devices. In case you have connected it to more than two devices, ensure to sign out on the other devices.

Check your Internet Connection

To enjoy unhindered access to Amazon Prime Video and fix Amazon Prime Video not working on your devices, you must have an active internet connection. It doesn’t end in just having an “active” internet connection, but also a fast internet connection. To stream videos on Amazon Prime, your internet speed should be very high.

You must ensure your internet connection is working. You can try opening a second website on your browser to see if this works. If it doesn’t, go and troubleshoot your internet first by following the steps below:

  • Restart your router to fix Amazon prime video not working on TV.
  • Also, Reboot your phone or computer.
  • Turn on and off the Airplane mode on your phone.
  • Ensure to check your data balance in case you are on a mobile network.

If your network is up and running but Amazon Prime Video is still not working, then it’s time to run a speed test. Visit or on your browser to verify if your network speed meets the required speed.

However, you can try pausing other internet activities to improve your bandwidth or try switching to a second network.Fix Amazon Prime Video not working

Update your Browser or App

An outdated browser or app can cause Prime Video not to work on your device. Are you trying to watch Amazon Prime on your PC, then ensure your browser is up-to-date. If you’re streaming from your mobile phone or TV, ensure you’re using the latest version of the Amazon Prime Video app.

Check for the new update in the browser setting, or the App Store on your phone, and TV. Install any available updates and reboot your device. In case the Amazon Prime Video is still not working, try the next step below.

Try and Install the Amazon Prime Video app again

Does Prime Video suddenly stop on your phone occasionally? Then, you can try to reinstall the Prime Video app from the Play Store. Installing again will fix any software bug affecting the efficiency of the app and reset it. However, you will need to sign in to your Amazon Prime Video account again once the app has been reinstalled. Follow the steps below to install the Prime Video app on Android:

  • Navigate to the Play Store.
  • Search for Amazon Prime Video using the search bar.
  • Select the Amazon Prime Video app from the search result and click on it.
  • Wait for a few seconds and click on Install to reinstall the app.
  • That’s it!

How to reinstall the Amazon Prime Video app on iOS:

  • Search for the Amazon Prime Video app on your home screen and press it down.
  • Click on the Delete button to uninstall it.
  • Navigate to the App Store to reinstall the Amazon Prime Video app.

How to reinstall the Amazon Prime Video app on your TV:

  • Go to the Google Play Store.
  • Search for Amazon Prime Video using the search bar and uninstall it.
  • Reinstall the Amazon Prime Video again.
  • That’s it!

Turn off your VPN

Are you connected to a VPN service? Then, you might not be able to watch Amazon Prime Video on your devices. This is because Amazon might think you are in a different country and stop you from watching its content.

To fix this, ensure you disconnect from your VPN or any proxy servers you are connected to and try reloading Amazon Prime Video again.Fix Amazon Prime Video not working

Switch to a different Browser

If none of the fixes above has solved your Amazon Prime Video not working issue, it might be necessary to switch to another browser. This is applicable especially if you’re trying to watch Prime Videos from your computer.

But before that, ensure you are using the updated version of your browser before switching.

 Check if Amazon Prime Video is down

Once you have tried all the fixes above, one of them should at least fix Amazon Prime Video not working problems on your devices. In case, it doesn’t we recommend you check if Amazon Prime Video is down.

The major common causes of Amazon Prime Video not working are a poor and slow internet connection, hardware or software issues from your device, or when the Amazon Prime Video server itself is down.

In that case, you might need to check if Amazon Prime Video servers are active. You can use a service like the down detector to verify if Prime Video is up and running effectively or down. Follow the steps below to achieve that:

  • Search for “Amazon Prime Video – Down detector”.
  • You will be directed to a down detector link to check Prime Video’s status at the top of the search result.
  • Tap on it to view the status.

In case you discovered Prime Video is truly down, then all you need to do is wait till Amazon fixes it. However, you can try other streaming services while Amazon Prime rectifies and fixes their system.

I hope this article was quite interesting and educative. I am sure you have been able to fix Amazon Prime Video not working issue on your devices. Let’s know if this post was helpful in a way or two in the comment section below. For a related post, click here to read more.

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