Do you have an iPhone, whether old or the latest model? Well, you must have encountered the Face ID not working move iPhone lower issue one time or the other, especially when wearing a mask. Read on to unravel the troubleshooting steps involved in fixing this Face ID issue.
Protecting the information on any device requires a high level of security. Fortunately, Apple proved they are working hard to protect our data by introducing Face ID. Although this feature has revolutionized how we unlock our iPhones, it is not without flaws.
Once there’s a software or hardware-related issue, a message notification pops up. Ensuring your iPhone is updated to the most recent version of iOS usually helps to fix the issue for most users. You can also perform a quick Face ID reset or a reboot.
If you replaced your iPhone screen, the Face ID is not working move iPhone lower issue may have been caused by the pins connecting the earpiece with the motherboard. If this is the case, you may need to contact the technicians that helped to replace the screen and let them verify if the pins are connected accurately or not.
Other possible causes of this issue, if not software-related, include front-facing sensors like Infrared Cameras, Dot projectors, Ambient Light sensors, or Flood Illuminators. Face ID not working move iPhone lower may be caused by the factors mentioned above.
This post will walk you through some of the steps to fix Face ID not working on your iPhone; it keeps saying, “move phone lower and move phone higher,” and before you fix a problem, you should know the cause, the causes of iPhone Face ID suddenly not working will be outlined in this guise. Read on!
Why is my iPhone Face ID not working move iPhone lower?
When using the Face ID on your iPhone, note that it won’t work by default once something is covering your mouth or nose. If you have a face mask on and have already set up a Face ID with a mask, you need to ensure that your eyes are not blocked but visibly open. If you are wearing a face mask, you may need to raise your iPhone higher.
To unlock the Face ID, you can use both software (iOS) and a unique sensor known as TrueDepth. Therefore, any of these below can cause the iPhone’s Face ID to malfunction. Before you try out the troubleshooting steps, here are the common reasons why your iPhone Face ID suddenly stopped working:
- The camera may be dusty or has dirt in front of it that prevents it from working efficiently.
- It is hard to see your Face if you wear a face mask.
- Check your iOS version; it may be outdated.
- The TrueDepth camera may be down.
- You have not unlocked your iPhone for more than two days.
- iPhone’s Emergency SOS feature is turned on.
- Always ensure that your Face is not blocked.
Once you’ve detected the exact reason why your Face ID on your iPhone suddenly stops working, it’s easy to fix the Face ID not working and move iPhone lower issue. 
How to fix Face Id not Working move iPhone lower
If the problem with the iPhone Face ID is not software-related, then the front-facing sensors like the Infrared Camera, Dot Projector, Ambient Light Sensor, or Flood Illuminator may be the cause. Follow the troubleshooting tips below on how to fix Face ID not working move iPhone lower:
Thoroughly Clean the front-facing sensors
Having accumulated first and dust on the front-facing camera sensor is one of the common reasons you face the Face ID not working move iPhone lower issues with your iPhone face recognition.
Always recheck the Face ID function after thoroughly cleaning the notch on your iPhone screen. Finally, you can proceed to the next step if the problem persists.
Restart your iPhone
If Face ID is not working, move iPhone lower problem persists, you can try to restart your iPhone. Here is how to restart iPhone X and higher models below:
- Long-press on the volume up/down button and the side button while waiting for the power off slider.
- Once the slider pops up, drag it and wait a few seconds for the iPhone to power off.
- Wait for another 30 seconds before switching on the phone.
- Tap it by pressing and holding the side button located on the right side of the iPhone until the Apple logo appears.
- When it restarts, try using the Face ID now.
Did restarting your iPhone fix the Face ID not working move iPhone lower issue? If not, proceed to the next fix below. 
Reset Face ID
Toggling on and off the Face ID frequently can cause performance issues or temporary malfunctions on iPhones. In most similar cases, resetting the Face ID feature fixes the issue. Follow the steps below to do so:
- Go to Settings.
- Click on the Face ID & Passcode option.
- Choose Reset Face ID.
- Reboot your iPhone.
- Go to the Face ID & Passcode Menu again.
- Click on Set up Face ID and follow the on-screen instructions.
Check to see if the problem has been resolved; if not, proceed to the next step.
Update iOS
If you have an outdated iPhone iOS version, then it’s likely you encounter the Face ID not working move iPhone lower issues. Therefore, always try to install the latest iOS version on your phone from time to time.
To download and install the latest iOS updates, follow the steps below:
- Ensure you are connected to a reliable and fast Wi-Fi network with internet connectivity.
- Make sure your iPhone’s battery is not less than 60% charged.
- Navigate to the Settings app.
- Could you scroll down to General and click on it?
- Click on the Software Update option.
- Tap Download & Install option and wait for a few seconds to allow the update to download and install.
Once you are done updating your iPhone to the latest iOS version, your iPhone will restart automatically. Now, you can check if the Face ID function is working correctly; if not, go ahead to the next step below.
Reset all iPhone Settings
If the Face ID not working move iPhone lower error persists, and you can reset all iPhone Settings. Resetting will help delete all personal settings you have applied to the iPhone and restore them to factory defaults. To reset all iPhone settings, follow the steps below:
- Open Settings.
- Scroll down and click on General.
- Click on Transfer or Reset iPhone at the bottom of the General Menu.
- Choose Reset.
- Click on the Reset All Settings option, and confirm the action.
Wait a few minutes to allow the iPhone settings to reset. Once you are done with that, you need to set up the Face ID feature. Follow these steps below to do this:
- Open Settings.
- Click on the Face ID & Passcode option.
- Choose the Set Up Face ID option.
- Click on Get Started.
- Complete the Face ID setup.
- Now, go back to the Home Screen and tap the power button to lock the screen of your iPhone.
- Finally, verify if the Face ID feature is functional.
That’s all! This should help fix the Face ID not working move iPhone lower issues. 
Use StarzSoft Fixcon
The StarzSoft Fixcon is the one-stop solution that can fix the Face ID not working move iPhone lower issue. It is an iOS system repair software capable of fixing over 150 system issues. Just with a few clicks, your device will be back to normal. Follow the steps below:
- Download, install and set up the StarzSoft Fixcon on your computer.
- Choose Standard Repair from the home interface. Without data loss, this mode will help fix the most common issues, such as Face ID-related issues.
- With the aid of a USB cable, connect your iPhone to your computer, and the software will automatically discover the model of your device.
- Verify the information and tap on Download.
- The downloaded firmware package will then be used to fix your iPhone without data loss.
- Once you have completed the downloading process, begin to repair. Although this will take several minutes to fix, the Face ID can’t work issue.
Your iPhone will reboot after repair, and now you will discover that you can set your Face ID without difficulty!
Factory Reset
If none of the above troubleshooting methods has fixed your iPhone’s Face ID not working move iPhone’s lower issue, and you might need to consider performing a factory reset as your last resort.
However, you need to note that all data on your iPhone will be lost once you factory reset your iPhone. As a result, ensure you back up your data and files. Follow the steps below to factory reset your iPhone:
- Navigate to the Settings app.
- Scroll down and click on General.
- Choose Transfer or Reset iPhone at the bottom of the General Menu.
- Click on Erase All Content and Settings option.
- Verify the factory reset by clicking on the Reset All Content & Settings option.
Your phone will restart automatically after performing a factory reset, and you can now finalize some initial setup, such as Face ID. Follow the steps below in case you missed the Face ID configurations:
- Go to Settings.
- Click on Face ID & Passcode (If asked, input your passcode).
- Click on Set Up Face ID.
- Now, place your Face in front of your device and click on Get Started.
- Then finish the setup process.
Even though Face ID has been enhanced over time and the number of users who complain about the Face ID not working move iPhone lower issue has drastically reduced, some users still encounter the same issues.
In most cases, when your Face ID suddenly stops working, cleaning the camera will quickly fix the problem; so far, it’s not caused by software or hardware malfunction. Therefore, before you reset your phone or try other troubleshooting methods, always clean the front sensors and ensure nothing is covering your Face.
I hope the Face ID not working on your iPhone has been fixed. Feel free to drop your comments in the section below and let us know which troubleshooting steps worked for you or fixed your Face ID issues.