Recently, the TikTok server was down, and some random users were not able to sign in and upload their short videos on the app. This error wasn’t particular about Android or iOS (iPhone/iPad) users; it’s a general problem. And as such, I have come with a trick to fix “TikTok server error” on Android [later] and iOS.
Therefore, here in this guide, you will learn how to fix the TikTok server error on Android and how to fix the TikTok server error on iPhone if you are using TikTok on other devices or operating systems such as macOS and Windows computer.
When the TikTok server is down, you will not be able to access the app. You might be experiencing errors like the TikTok app not working, unable to upload videos, error uploading videos, internet connection error, among others.
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What does it Mean When TikTok app says Server Error?
When the TikTok app pop-up the server error message, it means that the app cannot communicate successfully with the company’s database. This could last for a couple of minutes or even hours. But, it’s definitely not going to be up to a day except [IF] the musical.ly domain is expired or ran of bandwidth, which is not always the reason for server error on giants company like Tiktok.
But, you can experience server error on TikTok if there is an upsurge in the company’s traffic or users which will lead to heavy traffic on the server [IF] the server cannot withstand, then, we should all expect server down which will call for either upgrading the server or move to another server by the company. If this is the reason, there is nothing you can do to affect this change other than to keep calm or send messages to the TikTok team on their contact page or on Twitter.
TikTok Server Error: Fix TikTok not Working on iPhone
For the minority with an iPhone, here is how to fix TikTok not working due to server error.
Restart your iPhone
The error message that you see on the app might be a result of caches on your phone. Literarily, you need to clear your phone caches or the app caches in particular, however, restarting your iPhone alone could solve the problem.
Here is how to restart your iPhone.
- Press and hold either volume button and the side button until the power off slider appears.
- Drag the slider, then wait 30 seconds for your device to turn off.
- To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.
Clear TikTok app Caches
You may need to clear the stored caches on the TikTok app. This works like refreshing the app. But not as active as when you clear data on the app. However, if you do not store your TikTok password or you cannot remember it, and you are not ready to use the “TikTok password” reset feature use on clear caches.
- Go to your iPhone settings.
- Scroll down the settings page and click on “Clear History and Website Data”.
- Click on “Clear History and Data” on the popup.
This will clear all the history and data stored on your iPhone, including the TikTok caches. After this, restart your iPhone following the steps shared above and launch the TikTok app. The server error on the TikTok app should be fixed if it’s as a result of excess caches.
Check your Internet Connection [Wi-Fi or Cellular]
Error in your internet connection can lead to the “TikTok server error”. If the delivering server is far above the uploading server, you might experience this type of difficulty. Open your browser and go to Fast.com to check your internet speed. The information on the portal is reliable and accurate. And the service is powered by NetFlix.
Uninstall and Reinstall the TikTok App
This is another measure to clear TikTok error resulting from a server on your iPhone. Meanwhile, you will be prompted to re-login to your TikTok account when you reinstall the app and want to access the app.
- Tap your iPhone app menu.
- Press and hold the “TikTok” app on you see “X” on the edge of the app.
- Click on the “X” button.
- Tap “Delete” from the popup.
Now, you’d need to go back to the iPhone store, search and install TikTok on your device.