If you are very conversant on the Amazon.com platform and you have one time or the other purchased an item on Amazon, then you must have had reasons to contact Amazon customer service to ask questions relating to prime membership plans, payment charges, gift cards, delivery on orders made, etc. This article will further guide you on how you can contact Amazon customer service via calls, live chats, emails, and social media.
Over the years, Amazon is known to be the biggest e-commerce retailer in the world. According to the report from statista.com, more than 206 million people shop on Amazon monthly. Jeff Bezos founded Amazon from his garage in Washington in 1994. Amazon was first an online marketplace for books. It later expanded into a wider range of products like jewelry, food, kitchen goods, baby items, toys, etc. selling at very competitive prices, with a very flexible and convenient delivery plan.
Amazon is a one-stop online shopping platform, however, in the recent past, there have been a lot of complaints regarding the Amazon customer service on PissedConsumer. This post will help you select the best and easiest ways to contact Amazon customer service without any hassle.
Although, calling Amazon usually comes with a wait, and you also need to have a mobile phone that is paired with your Amazon account, as the customer service representative will send you a verification code via text message before you can begin asking your questions or sharing an issue you must have encountered.
In case of calling seems like trouble for you, even though you will get voice-commanding prompts on an Amazon Echo, there are several other ways to contact Amazon customer service.
The simplest way to get help with an Amazon order or account is to navigate to its Customer Service page. Amazon has a very user-friendly interface that allows most of the questions to be answered with just a few clicks.
Most retailers’ experience on Amazon now, once they choose to use Amazon’s live chat or phone number with their customer service, they are directed to speak with a bot first who will try and resolve the simple issues.
However, if the issue is beyond its abilities, it will connect you with a real person. The issue is that customer service for most online retailers is notably frustrating. Although, Amazon makes answering most questions quite simple. Amazon’s customer service phone number is 1-888-280-4331, and the number is live 24 hours a day, seven days a week. Read on o select the medium that works for you to contact Amazon Customer service.
How to Contact Amazon Customer Service via its Help Page
The Amazon “Contact us” help page is the first stage for contacting customer service. Seven categories are provided on the page, from which you are to select which defines your issue appropriately:
- Login, Address, or Phone.
- Device: FireTablet, FireTV, Echo etc.
- Digital Content – Kindle Books, Music, etc.
- A delivery, Order, or Return.
- Prime Membership Plan.
- Payment, Charges, or Gift Cards.
- Something else.
After you must have selected the category you need help with, you will be directed to provide more details about the problem by choosing from the provided drop-down menu. Amazon will then provide you with the necessary information relating to the issue and also provide some solutions that will help you resolve the matter. Thereafter, to proceed, you will be offered an option to talk to someone either via email, phone, or chat.
Finally, Amazon has a detailed help center that contains articles on common customers’ issues and possible answers to the top Amazon FAQs. Some customers find the process of contacting a customer service representative too cumbersome. Amazon complaints procedure implies that you have to go through a lot of steps before being able to get in touch with a real person to talk to.
How to Contact Amazon Customer Service via Phone
If you selected the phone option, you will either be provided with a phone number to call or you will be asked to provide your phone number for a customer service representative to give you a call.
However, many Amazon customers want to know how to call Amazon from the many reviews gotten from PissedConsumer. However, the challenge that most people encounter is getting the correct Amazon phone number to call or being put on hold for too long. Since some issues are easier resolved by talking to a real person.
Below are different Amazon customer service numbers depending on your location and the issue at hand you want to resolve:
- Amazon toll-free number: (866) 216-1075
- For legal issues: (206) 266-4064
- For payment issues: (866) 216-1075
To discover the correct Amazon phone number to call, you can visit the company’s help center, scroll down on the page, and tap on “Contact Us”. Amazon’s customer service phone number is 1-888-280-4331, and the number is live 24 hours a day, seven days a week.
Choose the category under which your issue falls. You will be prompted to provide more details about the specific issue by selecting even more categories from the drop-down menus. Scroll down to the “talk to someone” segment and click on “phone”.
Input your country and phone number. In case your country is on their drop-down list, you might be directed to provide your number for an Amazon customer service representative to call you. If not, the company will give you a phone number to call.
Just before you contact Amazon customer service, make sure you have all the information regarding your account at hand including your full name, address, credit card information, and details about your last purchase. In conclusion, the Amazon customer care representative will send a verification code to your phone at the beginning of the call and you will be asked to verify the code.
How to Contact Amazon Customer Service via
Live Chat
In case you selected the Amazon Live chat option, you will be directed to a live chat page where a customer service representative will be available for you to chat with. Most times, an online chat with an Amazon customer service representative is a simpler way to get in contact with Amazon and to resolve any issue. Follow the steps below to initiate a live chat on the Amazon help page:
- On the main page while logged in, scroll to the bottom of the page, under the column labeled “Let Us Help You” tap on “Help” (last option).
- On the next page, under the heading “Browse Help Topics” flutter over (or click if on mobile) “Need More Help”.
- Tap “Contact Us” form the menu that appears to the right.
- The next page will have a large “Start chatting now” button.
- All you need do is click on the large “Start chatting now” button, and that’s it!
How to Contact Amazon Customer Service via Email
In case you don’t have the patience or time to start calling or initiate a live chat with an Amazon customer service representative, and you prefer to contact Amazon by email, then there are two addresses to which you can send mail. Once you tap on the email option, you will be provided with a window where you can state the specific details about the issue.
After sending the email, you should get a response within 12 hours. However, most times it usually takes up to 48 hours or even a bit more. Note that an email creates a record of your correspondence and thus might be the best method for some specific issues.
For issues relating to your account, you should send an email to cs-reply@amazon.com.
How to contact Amazon Customer Service via Social Media
In case your preferred method of communication is via social media, then it is necessary for you to comment, Tweet, or hashtag one of Amazon’s several accounts. This is not the most effective way to reach out to them, but it will give you a channel to air a problem, potentially drawing a more thorough picture of the issue from the company.
Amazon’s customer service Twitter account is @amazonhelp. Their Facebook page is www.facebook.com/Amazon. On Instagram, @amazon.
To be realistic, if you want answers fast and quickly, just pick up the phone and give Amazon a call. There are customer service representatives who are ready to help you out as fast as they could.
Amazon provides different means by which you can get in touch with their customer service team, including email, phone, live chat, and social media pages. Asides from that, the help center also provides comprehensive information on the most common customer issues and Amazon FAQs. However, customers have reported they experience difficulty in speaking to a real person both on the phone and in live chat. That limitation has however been fixed, and now you can easily get through to one of the Amazon customer service representatives within a short time to state your issue.
How has your experience with Amazon customer service been? Feel free to share your experience by leaving a review about Amazon in the comment section below. Thanks for reading thus far.