You may encounter TCL Roku TV black screen problems when you decide to turn on your TCL TV. TV showing a black or blank screen is a very common problem, especially with Roku smart TV. So, you don’t have to panic when you turn on your TV but show a black screen. We are here to solve problems that you may encounter with your Smart TV when it is showing a black screen.
The main cause of the TCL Roku TV black screen issue is a power surge or malfunction. Other causes include malfunction due to software, your Tv sensor not responding to remote control, using a faulty power outlet, faulty power cables, and malfunction due to a connected external device.
Here in this article, we would discuss how to fix the TCL Roku TV black screen problems.
Why Is My TCL Roku TV Screen Black?
When you try to power on your Roku TV and it displays a black or blank screen. You may get curious to find out the reason why your TCL Roku TV screen is black. We would list below common reasons why these may happen:
- Faulty Power outlet.
- Faulty surge protector.
- Faulty Power strip.
- Faulty TCL Roku power cable.
- Faulty TCL Roku remote control.
- Malfunction due to connected external devices.
- TCL Roku TV in standby mode.
- Failing to update the firmware of your TCL Roku TV.
TCL Roku TV Black Screen
Check Power Wall Outlet
Ensure that the power cable of your TCL Roku TV is connected to an outlet that electric current passes through. If your TCL Roku TV does not receive power, from the wall outlet, your device won’t power on. You can test the power outlet with a multimeter to test for continuity. If the multimeter doesn’t read then the outlet is faulty. You should repair the power outlet or change the position of the power cable.
Check Surge Protector
Surge protectors often wear out and when they do, the protector stops providing enough voltage that can power your TCL Roku TV. You can test the Surge protector or simply change it. But it will be better not to use your TCL Roku TV with a surge protector. So we can easily identify what caused the black or blank screen on our TCL Roku device.
Check Power Cable
The power cable plugs directly into the power wall outlet, firmly plug the power cord into the back of your Roku TV to ensure it receives power. Make sure the power cable is plugged into a good wall outlet.
Check Status LED Light
If the power cable is connected to a good wall outlet and you turn off your Roku TV or if your TV is in standby mode, a solid white light would appear at the base of your Roku TV. The LED light on your Roku TV should be off or blinking when your TV is on.
To confirm the status of your Roku TV led light point your TCL Roku remote towards your TV, then press any button. The LED light should blink each time you press your remote control. But if your TV does not blink, then your Roku TV may not be powered on or not respond to your remote control.
Check External Devices
Ensure you verify the cable connections of your TCL Roku TV and ensure all external devices that are plugged into the TV are well connected to their appropriate port. In case your Roku TCL TV is connected to an external device, such as an Xbox console or PlayStation console, ensure they are powered on. You can unplug and reconnect the external cables to their ports. Lastly, ensure you select the correct source from the displayed menu screen.
Restart Your TCL Roku TV
To restart your TCL Roku TV, you have to press the power button on your Tv. For most TCL Roku models the power button is under the TCL logo on the bottom of your TV. To get started:
- Open the main screen, using your remote control.
- Scroll up or down, then select Settings.
- Press the right arrow button, then select System
- Press the right arrow button and select Power
- Press the right arrow button and select system restart
- Press the right arrow button and select Restart
- Finally, press the OK button to confirm
Factory Reset Your TCL Roku TV
The factory reset option erases all files and returns your TCL Roku TV to its original settings. When you perform a factory reset, it will remove all stored personal data related to settings, network connections, Roku data, and menu preferences.
How to Reset TCL Roku TV With Black Screen
- Navigate the main screen using your remote control.
- Scroll down and select settings
- Press the right arrow button, scroll, and select System.
- Press the right arrow button, scroll and select Advanced system settings.
- Press the right arrow button, scroll and select Factory reset.
- Press the right arrow button, scroll, and select Factory reset everything.
To continue with the full factory reset, you will enter the code you receive on your TV screen, then select OK to proceed. You will receive a different code each time you try to reset your TV.
Update the Firmware on your TCL Roku TV
Ensure you update the firmware of your Tv, the cause of the TCL Roku TV black screen could be caused by software glitches. Follow the steps below to update the firmware of your TCL Roku TV:
- Navigate to Settings from your home screen.
- Select system
- Then select system update
- Select check now
- If there is an available update, you would get a pop-up message.
- Then press update now.
Your TCL Roku TV will automatically restart, once you have successfully installed the software update.
Perform a Hard Factory Reset
We already discussed the steps you need to take above to factory reset your Roku Tv. We would go further to provide steps on how to perform a hard reset for those who can’t access the factory reset option from their TCL Roku TV. To perform a hard reset follow these steps below:
How to Factory Reset TCL Roku TV With Black Screen
- Get a straightened paper clip or ball-point pen.
- Press and hold the recessed Reset button on your Roku TV connector panel.
- Continue to hold the Reset button for about 12 seconds.
- When the Reset cycle is completed, the status indicator would appear dim.
- Now release the Reset button and your Roku TV will now power off.
- The power on your Roku TV
Contact Support
If after performing all the steps that we listed above, the issue of your TCL Roku TV black screen has not been resolved. Then you should contact TCL Roku TV Support.
The TCL Roku support team can help you check the warranty status of your Roku Tv or if you would like a warranty extension of your TV.
How to Fix TCL Roku TV Black Screen
Power surge, power output failure, and software glitches are the main causes of the TCL Roku TV black screen. If your TCL Roku TV is not indicating that it receives power, then there is an issue with the power components. The power cable may not be firmly plugged into the back of our Roku TV and the power plug should be plugged into a good power outlet. Also, ensure that you don’t use a power strip or surge protectors with the power cable.
If you connect a gaming console such as an Xbox console or PlayStation console to your Roku TV and you fail to change the source while you power off your TV.
The next time you power on your Roku TV and let’s say you want to watch a movie from your DSTV channel, a blank screen would appear and you will have to change the TV source from the menu screen.
But let’s say the next time you power on your Roku TV and you also power on your gaming console the game would appear and load on your screen. That is why it is important to always choose the right source from your Tv menu screen.
In conclusion, if you are using a faulty Roku remote control to operate your TV. When you try to power on your TCL Roku TV using the button on your remote control. Your TV sensors won’t respond. You can click this link on how to fix Roku remote volume not working and how to pair your Roku remote control.