There was a time TVs didn’t have remote controls but these days it is almost impossible to buy any electronic device that won’t have a remote control.
It would be very frustrating if you have to get up all the time to change the channel or manually navigate the menu. The good thing about using a Roku device is that you can also use your smartphone to control it.
In this article, we will take you through some basic steps on how to fix your Roku remote volume not working and troubleshooting steps to get your Roku remote back up and running.
Roku Remote Not Working
Once your Roku remote control stops working, to fix these issues, you will need you first determine the type of remote control you are using with your Roku streaming device.
To determine what type of Roku remote you have:
- A remote with a voice button that has a microphone icon, or a magnifying glass icon is called a “Roku voice remote.
- While a remote control that does not have a voice button is a “Roku simple remote”.
There are other things you need to determine before taking any steps. You also have to know what type of battery your remote has.
- Some Roku remote uses a built-in rechargeable battery such as the Roku Voice Remote Pro. While others use standard batteries like the Roku simple remote.
- One way you can find out if your remote is rechargeable is through the location of the remote pairing button and status light.
- Rechargeable remotes do not have a battery compartment and the status light is located directly on the back of the remote.
- Remotes that use standard batteries do not have a status light on the outside of the remote.
How to fix your Simple Roku Remote
Make sure there are no obstructions between your Roku remote and your Roku streaming device.
- Always be sure you can see the front of your Roku device.
- Test your remote from various positions
- Do not hide your Roku player.
How to fix your Roku Voice Remote
If you are having issues with your Roku voice remote control, we will take you through some basic troubleshooting steps that can help you fix this issue.
- Re-pair your Roku voice remote to your Roku streaming device.
- Rechargeable batteries may simply be low and might require to be charged
- Roku Streaming Stick users may install an HDMI extension cable
- Restart your Roku device and remote.
Now let us take a look at some general troubleshooting steps that can work on both Roku voice remote and Roku simple remote
- Reinsert your remote batteries, or restart your rechargeable remote.
- Replace your remote.
TCL Roku Remote Volume not Working
There are two types of Tcl Roku remotes depending on the type of Tcl Roku remote you are using.
Recommended: How to Reset a TCL remote if it’s Not Working
Standard IR Remote
Standard IR remotes use invisible Infra-Red light to transmit remote key selections. To ensure IR remotes are operating reliably, they must be pointed directly at the front of your TCL Roku TV. To resolve issues with your standard IR remote, try the following:
- Aim the remote directly at the TV. Make sure you are pointing the remote directly at the TV or at an optimal distance.
- Make sure that there are no obstructions between your TCL remote and the remote sensor located in front of the TV.
- Try removing and reinstalling the batteries.
- If there is no improvement after reseating the batteries, try replacing them.
- Perform a power drain on the TV
- If you have tried all the listed steps above, then finally perform an infrared emitter test.
- If all these don’t work, kindly replace the Roku remote.
Voice Remote and Enhanced Remote
The voice remote and enhanced remote connect over your wireless network, as they do not need to be pointed directly at your TCL Roku TV.
However, this type of remote control needs to be paired during your initial TV setup. To resolve any issues with your enhanced remote, we will show you some steps to take:
- Restart and re-connect your enhanced remote and your TCL Roku TV.
- Replace the batteries in your remote.
- Then perform a power drain on the TV.
- Finally, try to replace your Roku remote control.
Roku Remote Volume Not Working
Some basic problems you might encounter with your Roku device volume includes not being able to hear music during setup, being unable to mute the music with my Roku voice remote, and so on.
However, we would answer some frequently asked questions related to your Roku volume not working.
Why do I not hear music during setup?
If you cannot hear music playing during the setup process, even after increasing the volume with your Roku TV remote:
- Make sure all devices connected to your Roku device support audio over HDMI.
Why am I unable to mute the music with my Roku voice remote?
If you are unable to mute music on your Roku remote control
- Try setting up your Roku remote again. During the setup of your Roku device, the on-screen menu prompts you to enter the brand of your TV.
- However, check for any obstructions between your remote and the IR receiver in front of your TV.
- Limit the number of devices connected between your Roku device and the TV.
- Lastly, certain television brands such as Bang & Olufsen may not be supported on your Roku streaming device.
Roku Remote Volume Button Stuck
If your Roku volume remote is stuck and you find it difficult to press your remote buttons:
- The first option is to use the Roku app to control your Roku device
- However, the best option is to replace your Roku remote control with a new one. This will save you a lot of stress as they are cheap and affordable.
How To Use Roku App
If you need to turn down your volume or you need to turn on your Roku device, then you can use the Roku app to control your device. Let’s take a look at how to control your Roku device without the remote.
- Download the Roku app, by using your smartphone.
- After installing the Roku app on your smartphone, then, tap Sign in.
- It will require you to input the email and password you used when you first set up your Roku device.
Tap on Remote at the bottom section of the app. - Connect to your Roku when prompted and accept any permissions the app may need.
- Now, you will have complete access to your Roku device. Then you can control your Roku device just like when you use your remote control.
How to pair your Roku Remote to your Roku Streaming Device
Pairing your Roku remote is important. And here are the steps to take.
- Press and hold the pairing button for 20 seconds.
- The status light should slowly flash green, then stop, then flash more rapidly.
- After seeing the status light, release the pairing button and your remote will immediately restart.
- Wait for about 30 seconds to see if your remote establishes a connection with your Roku device.
- Confirm by pressing the voice button and looking for a status indicator on your TV screen.
How to Restart your Roku device and remote
- If your remote uses standard batteries, open the battery compartment and remove the batteries.
- Then remove the power cable from your Roku device, wait for 5 seconds and then re-connect the cable.
Also, you can restart your Roku device simply from the Settings menu with the following steps.
- Press the Home home button on Roku remote on your Roku remote.
- Scroll and select Settings.
- Select System
- Select Power. If you do not see a Power submenu, skip to the next step.
- Then select system restart
When your Roku device displays the home screen, you can restart your remote by reinserting the batteries or by using the steps below if your remote has a rechargeable battery.
- Press and hold the pairing button for 20 seconds. The status light should slowly flash green, then stop, then flash more rapidly.
- When this happens, release the pairing button and your remote has restarted.
- Wait at least 30 seconds to see if your remote establishes a connection with your Roku device.
- Confirm by pressing the voice button and looking for a status indicator on your TV screen.
In conclusion, we have been able to briefly summarize how to fix problems with your “Roku Remote Volume Not Working” and how to use the Roku app as a remote control.