There are a couple of reasons why you can’t sign in to your Microsoft account,: you don’t remember your password, 2-step verification is enabled, you’re traveling, or you’re using a new device. So, you may need to reset your Microsoft password
Here are some suggestions to help you get back into your account as soon as possible. Try the simplest options first:
If you remember your password but it doesn’t work, make sure Caps Lock is off and your email address is spelt correctly.
Clear your browsing history or log in to your account using another internet browser.
If this doesn’t help you reconnect to your account, try resetting your password or check if any of the following scenarios apply to you and try.
If you Forgot your Microsoft Account Password and can’t remember, reset it
Follow these steps to create a new one:
- Go to the Reset your password
- Select the reason why you need to reset your password, then click Next.
- Enter the email address and phone number. or the Skype ID that you used when you created your Microsoft account.
- Enter the characters you see on the screen (this shows us that you are not a robot), and then click Next.
- If you have security information in your account, we will send a unique code to the other phone number. or the email address you gave us. After entering this code on the next screen, you can create a new password. Sometimes changing settings in your account can affect how you sign in, and resetting your password won’t fix it. See if one of the scenarios below applies to you.
If you’ve recently enabled 2-step verification
Once you’ve passed the higher-level security, enabling two-step verification is for certain applications and certain devices to tell you that your password is incorrect because they haven’t been updated to ask for a password. Safety. Instead of your usual password, you used an application password to enter it.
Forgot Microsoft Password and can’t get Security Code
If you can’t get a security code
If you do not have or cannot access your security information (your other phone number or email address), click I did not receive a code when prompted for a code. Log in or do not have access when you reset your password, and then follow the instructions.
You may be asked to complete a security questionnaire. You will be asked for information such as: For example, the subject lines of the email you recently sent from your account, your date of birth, card information, and other details that only you know. You don’t have to know all the answers and can be there if you don’t know the exact answer.
Note: There may be a waiting period of 30 days to fully access your account.
If you change your security information and have a 30-day timeout
If you see a “We are not ready for you” error message when trying to access your account, it may be a 30-day wait after your security information is changed.
If your profile is temporarily blocked
If you’ve received a message that your profile is temporarily blocked, we may have detected spam or other fraudulent use of your account or content that violates Microsoft’s Terms of Service.
When you’re on the go or using a new device
Microsoft is still looking for an unusual sign-in activity for your account in case someone else tries to sign in to your account. If you travel to a new location or use a new device, you may be asked to confirm that you are.
Recover Microsoft Account Password with Local Account
If you try to connect to your PC using a local account, not a Microsoft account
The difference between Microsoft accounts and local accounts is that Microsoft accounts work on all Microsoft devices, applications, and services, while local accounts only work on the device that you created them on. Because of this, we can recover forgotten passwords for Microsoft accounts, but we cannot manage local accounts on your device.
If you forgot the email address or Text message you use for your Microsoft account
The article That Microsoft account doesn’t exist has tips and suggestions to help you remember your account details.
Reset Microsoft Account Password Online
If you’ve forgotten the password that you use to sign in to services like Outlook.com, Skype, OneDrive, and Xbox Live, you may need to reset it.
First, make sure that Caps Lock is not turned on because passwords are case-sensitive. If you are sure that you are using the correct password but are still unable to log in, your account may be at risk.
To reset your password:
- Go to the Reset your password page.
- Choose the reason you need your password reset, then click Next.
- Enter the Microsoft account email address you’re trying to recover.
- Enter the characters you see on the screen, then click Next.
- If you have security information on your account, Microsoft will send you a one-time code to the alternate phone number or email address you gave them.
After you enter the code on the next screen, you’ll be able to make a new password.
Reset Forgotten Windows 10 Account Password – Forgot Windows 10 Password
Enter your Microsoft account name on the sign-in screen if it doesn’t appear. If there are multiple accounts on the PC, select the account you want to reset.
In the password text box, select I forgot my password.
On the Restore Account screen, enter the characters shown in the box below. Enter the characters shown and then choose Continue.
On the Verify Identity screen, choose whether you want to receive your security code as a text message or email. If you select the text, enter the last four digits of your phone number and select Send code.
If you receive the code as a text message or email on a separate device, enter it and select Continue. On the Reset Password screen, create a new password and then choose Next. This sets your new password. Select Next again to return to the login screen.
Sign in with your new Microsoft account password.
Change or Reset Microsoft Account Password
If you’re having trouble signing in to your Microsoft account, there are a number of reasons why; For example, not saving your password, enabling two-step verification, or moving to or with a new device.
Here are some suggestions to help you get back to your account as soon as possible.
Try the simplest options first:
If you remember your password but it doesn’t work, make sure Caps Lock is off and your email address is spelt correctly.
Clear your browsing history or log in to your account using another internet browser. If this doesn’t help you access your account again, try resetting your password or check if any of the following scenarios apply to you and try it out.
If you recently turned on a two-step verification
When you’ve completed the additional two-step verification security step, some apps and devices will notify you that your password is incorrect because they haven’t been updated to request a security code. Instead of your normal password, you have to use an application password to log in.
If you can’t get a security code
If you do not have or cannot access your security information (your other phone number or email address), click I did not receive a code when prompted for a code. Log in or do not have access when you reset your password, and then follow the instructions.
You may be asked to complete a security questionnaire. You will be asked for information such as: For example, the subject lines of the email you recently sent from your account, your date of birth, card information, and other details that only you know. You don’t have to know all the answers and can be there if you don’t know the exact answer.
Note: There may be a waiting period of 30 days to fully access your account.
If you change your security information and have a 30-day timeout
If you see a “We are not ready for you” error message when trying to access your account, it may be a 30-day wait after your security information is changed.
If your profile is temporarily blocked
If you’ve received a message that your profile is temporarily blocked, we may have detected spam or other fraudulent use of your account or content that violates our Terms of Service.
Learn more about the temporarily blocked account message.
When you’re travelling or using a new device
Microsoft is still looking for an unusual sign-in activity for your account in case someone else tries to sign in to your account. If you travel to a new location or use a new device, you may be asked to confirm that you are.
If you try to connect to your PC using a local account, not a Microsoft account
The difference between Microsoft accounts and local accounts is that Microsoft accounts work on all Microsoft devices, applications, and services, while local accounts only work on the device that you created them on. Because of this, we can recover forgotten passwords for Microsoft accounts, but we cannot manage local accounts on your device.
If you forgot the email address or Text message you use for your Microsoft account
The article That Microsoft account doesn’t exist has tips and suggestions to help you remember your account details, and ultimately help you reset your Microsoft password.