With Netflix downloaded, you enjoy unlimited access to several movies, shows, series, and other content for your relaxation purposes. Do you have the latest Samsung smart TV? This smart TV already features a dedicated Netflix app to make it very easy to access. However, in case, you encounter issues with Netflix not connecting or working on your Samsung TV, this article is for you. Fix Netflix not working on Samsung smart TV here.
Normally, Netflix should work on your Samsung TV without any hassle. However, it may lag, crash or not load, most of these problems can easily be fixed by simply closing and reopening the app, while other complex issues may require additional measures to fix it.
Netflix is one of the world’s most famous video streaming platforms, and because of this, it updates its platform from time to time, to quickly detect issues and also fix them.
Therefore, you do not need to panic if Netflix not working on Samsung smart TV. In this article, you will discover the various issues your Samsung TV may encounter when trying to connect with Netflix and the simple steps by which these issues can be fixed. Read on!
Why isn’t my Netflix working on my Samsung Smart TV?
There are several reasons why Netflix not working on Samsung smart TV. It could be due to the following reasons below:
- The internet connection is poor: Especially for starters, you need a stable and reliable enough data connection. Netflix recommends at least 1Mbps to function maximally, but this is for streaming in SD resolution. 5Mbps for 1080p or 15Mbps for 4K is required for streaming.
- Since Netflix depends on apps, internet connectivity, and third-party hardware like your smart TV to function, issues like these are occasionally bound to happen from time to time that might make your Netflix not work.
- In most cases, it may either be that there’s a general downtime from Netflix or the app fails to open correctly, opening with a black screen.
- Issues related to network connectivity, or generally unable to play your favorite movies and shows.
- Your device may need to be refreshed once you discover there’s a problem with your network connection.
Why is there a problem connecting to Netflix?
Trying to figure out why there is a problem connecting to Netflix? You can try the following steps:
- Switch the app or service off and try Netflix again.
- Reset the network settings on the device giving the issue.
- Now, restore your modem or router to your internet provider’s default settings.
- That’s it!
Why is my TV not loading Netflix?
If your Samsung smart TV is not loading Netflix, you can try these simple fixes:
- Turn off or disconnect your Samsung smart TV.
- Connect your modem and wait till no new indicator lights are blinking.
- In case your router is separate from your modem, connect it in and wait till no new indicator lights are blinking on.
- Turn your Samsung smart TV back on and try Netflix again.
This will help you solve the problem of your TV not loading Netflix.
Why does Netflix keep crashing on my Samsung Smart TV?
Have you downloaded the Netflix app on your Samsung smart TV or any other device and it keeps crashing now and then? Then, you should try any of these fixes listed below:
- Ensure your Samsung smart TV is connected to the internet.
- Check your connection speed, it may not be fast enough or there are too many devices connected at the same time.
- Try disconnecting and connecting to your network again to check if it will do a quick fix on the Netflix crashing issue.
- Restart your TV: Do this by turning off your Samsung smart TV by holding the power button for at least 5 seconds, and also disconnecting it from the wall, and then unplugging it.
- Wait for 5 minutes and plug your Samsung TV back in after the 5 minutes, turn it back on, and try open Netflix again.
- Once Netflix loads back up again check if it crashes or if it has been fixed itself.
- If restarting the TV solves the problem, then you are good to go.
- But, if it doesn’t fix the issue, then you might want to log out of Netflix on your Samsung TV, and then log in again.
- To sign in, open the Netflix app, and select either “Settings”, the cog wheel icon, or “Get Help”.
- You will also see an option to Sign out. Click on it and you will be signed out of your Netflix account.
- Go to the same place, to log in again by entering your username and password correctly.
This process should hopefully fix the crashing issue. However, if your Netflix keeps crashing, then you might need to contact Samsung and explain to them that you have tried all possible fixes that Netflix recommends, and they asked you to contact them to help you fix the problem.
How to Install Netflix on Samsung Smart TV
Installing Netflix on Samsung smart TV is quite easy, especially if your remote has a Smart Hub button. Follow the steps below to install Netflix on Samsung smart TV:
- Ensure your Samsung Smart TV is connected to your home wireless network.
- Go to the Smart Hub and click on the Apps icon (If you have a remote with the Smart Hub button, just click on the button).
- Look for the Netflix app and select to download.
- Choose Sign-in or open a new Netflix subscription.
- In case you do not see the Sign-in option, select Yes on the “Are you a member of Netflix”? screen.
- If you are not a member yet, you can set up your membership online.
- Enter your Netflix email address and password.
- Now, select Sign in.
That’s it! You have successfully installed Netflix on Samsung smart TV.
How to Uninstall Netflix on Samsung Smart TV
In case you need to uninstall an app and redownload, it usually works on smartphones, you could also give it a try on your smart TV. To uninstall Netflix on Samsung smart TV, follow the steps below:
- Click on the Home button on your remote.
- Go to the Applications tab.
- Choose the Settings cog.
- Search for Netflix from your list of apps.
- Now, select Delete.
An alternate way to uninstall Netflix App on Samsung smart TV is as follows:
- Click on Settings.
- Choose Applications.
- Now, select Manage All Installed Applications.
- Scroll down to and click on Netflix among all other apps.
- Click on Delete or Uninstall.
That’s it! You have successfully been able to uninstall Netflix on Samsung smart TV.
Why can’t I uninstall Netflix on Samsung Smart TV?
Are you having trouble uninstalling Netflix on Samsung smart TV? Then try the following steps:
- Once you highlight it on the Netflix app, you will see a menu below it.
- Select Delete (It’s the first option below the Netflix app in the Settings menu).
- In case this option is gray, then it means you cannot delete Netflix from your TV because it is a default app.
That’s it! Now you know why you can’t uninstall Netflix on Samsung smart TV.
Do I need to update Netflix on my TV?
You might not need to update Netflix on your TV once the Google Play store app is set to Auto-update apps at any time (default). Preinstalled apps on your Samsung TV such as Netflix or YouTube streaming services are normally updated automatically.
Does Netflix need to be updated?
Since the latest version of the Netflix app is available and essential to continue. It implies that the Netflix app needs to be updated. Tap on Update now, or follow the steps below to update the Netflix app using the Microsoft Store.
How do you update Netflix on a smart TV?
- Here’s how to update the Netflix app on a random smart TV, follow the steps below: From the Menu at the top of the screen choose Purchased.
- Select Netflix.
- Once an update is available select Update.
That’s it! You have been able to update Netflix on a smart TV. This should solve the issue of Netflix not working on Samsung Smart TV.
How do you update Netflix on a Samsung TV?
Here’s how to update Netflix on a Samsung smart TV, follow the instructions below:
- Tap on the “Smart Hub” or “Home” button on your TV remote-models vary based on TV.
- Choose “Apps” from the menu.
- Select “My Apps”, then “Options” from the following menu.
- Now, turn on “Auto Update”.
You have successfully updated Netflix on a Samsung TV.
How to Check for Netflix app Updates
Most apps updates automatically, but you still need to check, just in case. Here’s how to check for Netflix app updates in case there are some:
- Navigate into the Settings.
- Click on Support.
- Choose Software Update.
- Tap on Update Now.
An alternate way to check for the Samsung Smart TV update is to follow the steps below:
- Tap the Smart Hub button.
- Choose Featured.
- Search for the Netflix app.
- Highlight it, and then long-press on the Enter button.
- A sub-menu will be displayed.
- Go to Update apps.
- Click Select All.
- Choose Update.
That’s it! You can now check for Netflix app updates on your Samsung smart TV.
How do I reset Netflix on Samsung Smart TV?
Resetting the Netflix app on Samsung smart TV is quite straightforward, follow the steps below:
- From the Home screen, choose Settings.
- Swipe down till you locate the Netflix app.
- Choose Netflix.
- Slide the Reset switch to the On position.
- Now, tap the Home button to return to the Home screen.
- Click on the Home button twice and swipe right till you locate the Netflix app.
That’s it! You have successfully reset Netflix on Samsung smart TV. This should also solve the issue of Netflix not working on Samsung smart TV.
How do I reboot my Netflix?
To reboot your Netflix, follow the steps below:
- Restart your Netflix account by logging in to Netflix and choosing Restart Your Membership from any profile (except a Kid’s profile).
- However, note that if you need to reset your password, you will be redirected to your Account page where you will choose Add streaming plan >> Restart Your Membership.
Is my Samsung Smart TV too old for Netflix?
You need to know if your Samsung smart TV is too old or not for Netflix to work perfectly on it.
Recently, Samsung announced that Netflix will no longer be supported on some of its older versions of smart TVs. As of the 1st of December, the Netflix app will no longer function on some 2010 and 2011 models of the TV due to “technical limitations”.
Netflix not working on TV but works on Phone
It’s so relaxing and fun to catch up on the latest Netflix shows at the end of a hectic day. Even though Samsung smart TVs feature an exclusive Netflix app, the two don’t always function perfectly together. Are you having issues with Netflix not working on Samsung Smart TVbut working on phone? Then, you can get it back up and running in no time by following the steps below:
- Smartphone users should begin by force-stopping the Netflix app.
- If it doesn’t work, try switching your phone off and on again.
- In case power-cycling still doesn’t work, you might need to delete the Netflix app and reinstall it from the appropriate app store.
Here are the common reasons why Netflix not working on Samsung Smart TV but working on Phones. Ensure none of these is causing the issue you are facing. Try the possible fixes that work for you below:
- Netflix services may be down.
- Disconnect your Samsung smart TV.
- Log out of Netflix.
- Uninstall Netflix
- Do not Enable Samsung Instant On.
- Check for the latest updates.
- Check your Internet connection (Ensure it is fast and reliable).
- Check if your Netflix plan is active: As regards paying bills, did you check if your Netflix plan is still active? Even though these payments are automatic, banks and credit cards decline transactions at a time for reasons best known to them.
- Navigate to your Netflix.com account to check if your plan is active.
- Reset your Smart Hub.
- Netflix might be blocked. This can be caused by the following: For beginners, Netflix is not available in every country, which is a reason why Netflix not working on Samsung Smart TV. There are only a few countries where Netflix is not supported currently, but there’s still a chance you are affected by this. For instance, Netflix is not available in China, Crimea, North Korea, Russia, and Syria.
After trying all these fixs, one of it should at least help you fix the problem of Netflix not working on Samsung smart TV.
How to sign out of Netflix using the Konami code:
Here’s how to sign out of Netflix using the Konami code:
- Open the Netflix app on your Samsung smart TV.
- Press the following sequence on your remote from the Netflix home screen: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
That’s it! You have signed out of Netflix using the Konami code.
How to sign out of Netflix using settings
Another alternate way to sign out of Netflix is via Settings, follow the steps below:
- Navigate to your Netflix profiles section.
- Go to the options on the left side of the screen.
- Choose to Get help.
- Now, select Log out.
- That’s it!
How to disable Samsung Instant On
Here’s how to disable Samsung Instant On, follow the steps below:
- Navigate to the Settings cog and click on it.
- Go into the General section.
- Search for Instant On.
- Switch the option Off.
Running older versions of the Netflix app or OS is usually not an issue, but applications can have issues once they get significantly older. You may also need to check if the Netflix app and Samsung Smart TV are running their latest software.
How to reset your Samsung smart TV Smart Hub
Here’s how you can reset your Samsung smart TV smart Hub to solve the issue of Netflix not working on Samsung smart TV:
- Tap on the Home button on your Samsung smart TV remote.
- With the aid of the directional ring, navigate to the left and the Settings tab.
- Scroll down to the Support section.
- Enter the Device Care menu.
- Select the Self Diagnosis option.
- Using the directional ring again to choose the bottom option, Reset Smart Hub.
- Input the PIN for your smart TV; it should be set to the default of 0000.
- That’s it! You have successfully reset your Samsung smart TV smart Hub. This should solve the issue of Netflix not working on Samsung Smart TV.
Netflix not working on Samsung smart TV Black Screen
Is your Netflix app opening but all you can see is a black screen with no sound? Even after power-cycling the TV, nothing happens. Here’s how to get Netflix working on your Samsung TV again:
- The black screen on the Netflix app can be fixed by navigating to the previous menu and reopening Netflix again.
- If this doesn’t work you may have to restart your TV by turning it off, unplugging it for about 2 minutes, and turning it back on again.
- Switching your TV on and off again helps restart the Netflix App completely, but when this doesn’t work it means the app might be corrupted and you might need to do a fresh install.
- If you still get a black screen then you will need to uninstall and reinstall Netflix again.
- You might have to contact Samsung support if the above doesn’t work.
Netflix not working on Samsung smart TV black screen issue might be related to your Samsung TV software. You can also fix this by doing a Smart Hub reset, however, this process will wipe all the data and reset all the settings to default. Therefore, it’s recommended you only try this after you have tried every other troubleshooting tip.
I hope this article answered all your questions regarding Netflix not working on Samsung smart TV issues? If yes, feel free to state which of the fixes helped solve your issue in the comment section below. Thanks for reading thus far.