We are considering how to troubleshoot Samsung Smart TV in this article. The post will cover Samsung Smart TV won’t turn on, fixing back light blinking when turned on and other notable errors.
Since your Samsung Smart TV is a machine it’s possible that the device will not work as expected most time. However, what is most important is to know how to fix any of these problems whenever the Samsung Smart TV is not working as expected.
Although, troubleshooting a device doesn’t guaranteed the workability of the device but it serves as first aid to your Samsung Smart TV plus not working.
Therefore, for Samsung Smart TV users we’ll recommend that the device should be troubleshooted first if the device is not working as expected. Therefore, we will discuss in detail how to troubleshoot Samsung Smart TV.
However, if the Samsung smart TV problems has to do with the TV panel and mechanical work you may need to contact a repair to you fix the said error in your Samsung Smart TV.
Why your Should Troubleshoot your Samsung Smart TV
Troubleshooting Samsung Smart TV comes in a different way and it depends on the problem you encounter on your Smart TV. However, we will state a few reasons why you should troubleshoot your Samsung Smart TV.
- Samsung Smart TV back light blinking.
- Samsung TV won’t turn on.
- Samsung Smart TV not connecting to WiFi.
- Samsung TV not recognizing the Cable box.
- Unable to install apps on your Samsung smart TV.
- Samsung smart TV remote not responding.
The reason to troubleshoot your Samsung Smart TV is on and on. However, in this guide, we will consider the method to trouble your Samsung smart TV to fix all related issue with the Samsung TV.
How to Troubleshoot Samsung Smart TV
This article will take a look into how to troubleshoot all possible Samsung smart TV problems including black screen problem and Smart TV won’t turn on.
Samsung Smart TV Remote not Working
How do you troubleshoot your Samsung Smart TV remote noting? Here is how to go about it.
Remove the Remote Batteries
The first step to troubleshoot your Samsung smart TV remote not working is to check the batteries whether the batteris are bad or not. If the batteries are bad you will not be able to control the TV with the remote and it’s possible to see the TV light blinking when pressing the remote.
Therefore to troubleshoot your Samsung Smart TV remote not working considering the remote battery follow the steps.
Change the remote batteries
If the batteries are bad you should change the batteries. However, to change your Samsung smart TV remote batteirs, follow the steps below.
- Remove the remote batteries cover.
- Push either of the batteries and lift it up.
- Remove the battery and repeat the same process to remove the second battery.
- Insert new batteries and cover the battery casing.
Now, point the remote to your Samsung smart TV and see whether the troubleshoot fixes the TV remote not working and your TV is now working with the remote.
Troubleshoot Samsung Smart TV Dark Screen
Dark screen on your Smart TV can make you to panic. However, if your Samsung TV screen is dark it could mean that the TV is turned off. However, the case could be different if you hear your TV sound but the scren is dark. This could have to do with the TV backlight.
At the same time, if you are using an external device with your Samsung Smart TV the device could be the reason why the TV screen is dark. This happens when using an HDMI most times. However, the first measure to take is to change the HDMI device. If this didn’t solve this, follow the steps below for an advanced guide to troubleshoot Samsung Smart TV dark screen.
- Press your Samsung Smart TV remote “Home” to pops the TV menu. If the menu comes up that means that the TV has no technical issue. But on the contrary, if the TV menu didn’t come up it could mean that there is a problem with the TV set.
- Check the TV power cable whether it’s not faulty.
- Check the source. If the TV source is set to HDMI it won’t work for AV or other external device.
- Unplug both cable’s end (from your TV and wall socket or external device) and reconnect both end after some minutes.
Troubleshoot Samsung Smart TV HDMI Settings
If you are using an HDMI cable to connect your Samsung smart TV to an external device then you might want to troubleshoot the HDMI device.
- Press the “Home” button on your remote control.
- Navigate to “Source” and select “HDMI.”
- Navigate to “Settings.”
- Select “Support.”
- Choose “Self Diagnostic.”
- Choose “Signal Information >> HDMI Cable Test.”
- Select “Start Test.”
Wait for the HDMI cable test confirmation. If the confirmation result reads “bad” then you need to change the HDMI cable to fix the error that you are troublesooting.
Troubleshoot Samsung Smart TV Freezing
If your Samsung TV freezes periodically then you should consider troubleshooting the TV following the steps below.
Reboot your Samsung TV
If your Samsung Smart TV freezes periodically, consider rebooting it.
- Press and hold the remote power button until the TV turns off and turn on.
- This won’t last more than 5 seconds.
If the above steps didn’t fix the Smasung Smart TV freezing, follow the steps the below to recycle or cold boot your Samsung TV.
Cold Boot your Samsung Smart TV
Cold booting your device can go a long way to fix all pending errors. Therefore, to troubleshhot Samsung TV freezing periodically cold boot the device following the steps.
- Unplug your Samsung Smart TV from the wall socket.
- Wait for about 15 minutes or more without connecting the TV to the socket.
- Plug the TV cable to wall socket and turn on the TV.
Observe the TV to know whether the TV still freezes or not. If the TV doesn’t then it means that cold botting the device has fixes the problem.
Troubleshoot your Samsung Smart TV Hub
Another notable Samsung Smart TV problem to troubleshoot is the Samsung TV hub won’t work. When the Samsung Smart TV hub is not working you will not be able to access your device application. However, resetting the TV hub can help fix your Samsung smart TV app not working problem. Follow the steps below to reset your Samsung Smart TV Hub.
- Press your Samsung TV remote “Home” button.
- Navigate to “Settings.”
- Select “Self Support” >> “Self Diagnostic.”
- Select “Smart Hub” >> Reset.
The steps above should reset the Smart TV Hub on Samsung Smart TV 2018 or earlier version. But, for 2019 version or later, follow the steps below.
- Go to “Settings.“
- Choose “Support.”
- Select “Device Care” >> “Self Diagnostic.”
- Smart Hub >> Reset.
That is all you have to do to troubleshoot your Samsung Smart TV Hub.
Troubleshoot Samsung Smart TV won’t Turn On
To troubleshoot a Samsung Smart TV that failed to turn on could be tricky but there is a way to do it even if you are not a tech-savvy. Funny enough, the said TV that we assume that won’t turn on might be turned on but due to the black screen problem you will think that the TV won’ turn on.
Meanwhile, when your Samsung TV is turned off the red standby light will be turned on and the red light automatically turn off once the TV is in use.
TV Red Standby Light is On
If the Samsung TV red light is turned on follow the steps below to troubleshoot the Samsung TV.
- Press the Samsung TV power button on your remote control. The standby red light should be off. But, if the red light failed to turn off then the issue might be with your Samsung TV remote itself.
- Another approach is to click on the Samsung TV power button on the TV. Just know that the power button location depends on your TV model. However, most Samsung smart TV power remote is located to the bottom right of the Samsung TV.
- If the TV turned on with the power button on the TV. Then, the TV remote is damaged.
- But, if the TV won’t turn on with both the power button on the TV and remote then the TV problem might lie with the TV power panel. To fix this you need a service of an expert to take a look at the power button and fix it for you.
Troubleshoot Samsung Smart TV Red Standby Light is Turned Off
When the Samsung Smart TV standby light is turned off it’s either the TV is turned on or there is an issue with the TV screen. To confirm that your Samsung Smart TV is working the standby red light must turn off.
- Press the power button on the Samsung TV [DO NOT USE Remote].
- Unplug the Samsung smart TV from the wall socket to rule out the Smart TV power issue.
- Wait for a couple of minutes and plug the TV into the wall socket.
- The standby red should come up instantly to connote that the TV receives power.. However, if the standby red light is flashing or blinking.
If this didn’t troubleshoot the Samsung TV standby red light won’t turn then you might to request for the service of an expert to take a look into the TV back light or panel.
Another likely Samsung Smart TV problem is the standby red light that is blinking. To troubleshoot this problem follow the steps below.
- Unplug your Samsung Smart TV cable from the wall socket to cut out the power source from the device.
- Wait for about 15 minutes or therabout.
- Plug the Samsung TV cable into the wall socket and turn on the smart TV.
Meanwhile, do not use a power surge protector as they may stop providing light for your device when they stopped working or wear out.
Troubleshoot Samsung Smart TV not Connecting to WiFi
Have you ever experienced this issue before that your Samsung TV detect a WiFi but won’t connect to it? If this is one of the few problems you encountered on your Samsung Smart TV follow the steps below to troubleshoot it.
The first precautional measure is to find the exact WiFi (wireless) you want to connect to so that it won’t be as if you are connecting to the wrong WiFi.
Find Wi-Fi on your Samsung Smart TV
Follow the steps below to search for Wi-Fi on your Samsung Smart TV to confirm that the WiFi you are trying t conenct to is readily available.
- Go to the “Settings.”
- Select “General >> Network.”
- Choose “Network Settings >> Wireless.”
If the wireless network you are trying to connect to is not listed on the list then you won’t be able to connect to it. However, it worth to check the network status as a means of troubleshooting your Samsung Smart TV Wi-Fi.
- Press the “Home” button on your Samsung TV remote to bring up the TV menu.
- Go to “Settings >> General >> Network.”
- Select “Network Status.
This will reveal the status of the WiFi or Wireless network. And this should tell you the status of the WiFi whether it’s too poor or not.