How to Fix Samsung Smart TV App not Working

Several factors can be used to explain why the Samsung TV app is not working and possible solutions to fix it. Some of the popular reasons why you would experience, most times, the Samsung TV app not working including Samsung TV app failed to load, app stuck on the loading screen, the app keeps crashing after a couple of seconds or takes forever for the Samsung TV app to responding or Samsung TV app keep buffering without audio.

However, here in this article, we will consider the possible solution to fix the Samsung TV app not working. However, in some cases, simple rebooting your Samsung TV will resolve all errors revolving around the Samsung TV app not working.

If the Samsung smart TV apps error failed to be fixed after rebooting your TV below are some of the advanced methods to fix any app that is not working on your Samsung smart TV.

How to Fix Samsung TV App not Working

We discussed several approaches to fix the Samsung smart TV app errors or problems. Go through each of the steps discussed below to find out which one works to solve the Samsung TV app not working or stuck on the loading screen whenever you encountered one.Samsung TV App not Working

Restart your Samsung TV

Firstly, endeavour to restart your Samsung smart TV if you haven’t done that in a while. This will clear all logs that can cause the Samsung TV apps to crash or not to responding. In other to restart your Samsung smart TV to fix the Samsung TV app not responding or crashing or not working, please follow the steps below.

  • Turn on your Samsung Smart TV.
  • Press and hold the RED power “Button” on the remote control.
  • After a couple of seconds, the TV screen will close
  • Done.

Now, press the power button once again to turn on the Samsung Smart TV and launch the Samsung TV app that is not responding or crashing to see whether the error has been fixed.

Cold Boot your Samsung Smart TV

Cold booting is different from restarting a device. When a device is cold booted it completely switch the device from a standby mode and turn off the device. So, another recommended approach to fix Samsung smart TV app not working is to cold boot your device.

  • Switch off your Samsung smart TV.
  • Unplug the TV from the power source.
  • Wait for about 30 seconds and replug the TV.
  • Done.

This is yet another approach to fix the Samsung TV app not responding. This will resolve all errors revolving around Samsung smart TV problems and fix all fixable via the TV cold booting.

Update Samsung Smart TV Firmware

An outdated Samsung smart TV firmware can cause the Samsung app not working problem. So that is why it’s advisable to set the Samsung Smart TV firmware to auto-update so that all updates will be updated automatically.

Follow the steps below to update Samsung Smart TV firmware to fix the app not working on the TV.

  • Press your Samsung Smart TV “Home” button.
  • Navigate to “Settings” and click on the “Enter” button.
  • Scroll down to “Support” and press the “Enter” button.
  • Choose “Update Now” to search for the latest “Firmware” update.
  • If there is an update available the Samsung TV will begin to download the update and install it on the TV.
  • Done.

For a fast approach to update the Samsung smart TV software or firmware on release choose the “Auto Update” button so that the TV will download and install the future update without asking for your permission.

Clear the App Cache on your Samsung Smart TV

Another known approach to fix the Samsung Smart TV app not working is to clear the app cache on your Samsung TV. This will make sure that the app is not bogged down by excess storage that the app cannot handle. Clearing app cache helps to fix app speed and performance. To clear the app cache on a Samsung smart TV, just follow the steps below.

  • Press the “Home” button on your Samsung Smart TV.
  • Press the “Navigation” button and choose “Apps.”
  • Choose the “App” that is not responding or keep crashing on your Samsung TV.
  • Choose the “Settings” clog icon.
  • Click on “Clear cache or data or reset app.”
  • Click “OK” from the “Popup” to confirm the action.
  • Done.

This will reset the app and clear the mass storage by the app cache to increase the app speed and performance.

Uninstall the Samsung Smart TV App not Working App

A quick way to provide a solution to “why are my apps not working on Samsung Smart TV” is to manage the app and uninstall it. So, we are going to fix the Samsung TV app not working by uninstalling the app from your Samsung Smart TV.

  • Power on your Samsung Smart TV.
  • Choose “Settings.”
  • Navigate to “Support” >> Device Care.”
  • Select “Self Diagnosis” and choose “Manage Storage.”
  • Select the “App” to delete or “Uninstall.”
  • Hover to the “Delete” button to the top right.
  • Choose “Enter” on your remote.
  • Choose “OK” from the popup to delete the app.
  • Done.

The selected app will be removed/deleted on your Samsung Smart TV. Do endeavour to restart the TV and reinstall the app as removing it initially will help you to fix the app not working on your Samsung Smart TV.

Set Up your Samsung TV Apps to Auto-Update

If your Samsung Smart TV app is outdated it can cause the app to crash or to stuck on the loading screen. To set your apps to auto-update on your Samsung smart TV, kindly follow the steps below.

  • Press your Samsung Smart TV “Home” button.
  • Navigate to “Apps” and click on the “Enter” button.
  • Navigate to the “Apps Settings” to the top right and select it.
  • Scroll to “Auto Update” and press the “Enter” tab on your TV remote.
  • Done.

After this, all new updates on all apps installed on your Samsung smart TV will be downloaded and installed automatically to fix all errors or problems emanated from the app version that you are using.

Reset your Samsung Smart TV

The reset function will return your Samsung Smart TV to default settings and delete app personal settings including accounts, apps, and other personal configurations that you have made on the smart TV.

Only proceed to reset your Samsung Smart TV if none of the above steps fixes the Samsung TV app not working and the problem relies on your Samsung TV.

To reset and fix Samsung smart TV app not working; follow the steps below.

  • Switch on your Samsung Smart TV.
  • Press the “Menu” button and navigate to the “Settings” cog icon and select it.
  • Scroll down to “Support” and click on the “Enter” button to choose it.
  • Navigate to “Self Diagnosis” and “Choose” it.
  • Scroll down and select “Reset.”
  • Enter your “Samsung Smart TV” security “PIN.” The default PIN is “0000” if you have not changed it.
  • A popup will appear asking you whether you want to return your Samsung Smart TV to default settings. Tap on “OK” to confirm the settings.

This is quick and easy but could be more harmful than expected if you have valuables on your Samsung smart TV that you cannot let go of.

Reset Samsung Smart TV Hub

Resetting your Samsung Smart TV Hub will log you out of all apps that you have used on the TV including that app that is not working on the Samsung Smart TV. There, you should keep all login information to all the apps that you have used on the Samsung Smart TV.

  • Press the “Home” button on your Samsung TV.
  • Navigate to ‘Settings” and click on the “Enter” tab.
  • Go to “Support” and choose it.
  • Navigate and choose “Device Care.”
  • Choose “Self Diagnosis.”
  • Choose the “Reset Smart Hub” option.

For the Samsung Smart TV model, earlier than 2020 the “Service Care” option will not be available.

Request Samsung Support

If your app isn’t working yet. There is an avenue to contact Samsung Support and request support to help fix the error code. However, here, we are going to share with you how to contact Samsung support to fix the Samsung TV app not working.

  •  Power on your Samsung Smart TV.
  • Choose “Settings.”
  • Choose “Support” >> “Device Care.”
  • Choose “Request Support.”
  • Done.

Now, follow the instruction on the screen to contact Samsung support and request for a solution on how to fix the Samsung TV app that keep crashing or not working.

We have stated some working approaches that you can follow to fix the Samsung Smart TV app not working. However, we will love to know which of the tips work for you.

 

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