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Netflix not working on Smart TV- (Guide to Fix)

Netflix is arguably the most popular video streaming service in the world today, making for an everyday demand by consumers. Still, it is possible to come in contact with one or many issues while operating Netflix. Internet connectivity, third-party hardware are certain problems for using Netflix. And as a Smart TV user, you are not left out of the picture as you could experience some problems like Netflix not working on your Smart TV. Read this article to discover just how to solve the problem.

How Do I Fix Netflix On My Samsung Smart TV?

Smart TVs give that freedom for apps to be installed directly, barring the need for any additional hardware. Samsung Smart TVs, for instance, could come up with some problems while trying to operate Netflix. Provided below are some troubleshooting tips to curtail the problem.

  • To start with, unplug your Samsung smart TV for about 30 seconds.
    • This way, you can start fresh when you eventually turn it on, as opposed to just switching on and off repeatedly.
  • Next, disable Samsung Instant On. Actually, the Samsung Instant On feature can get your TV up and running faster. However, this feature has so far been known to conflict with some other functions and with some apps, like Netflix, for instance. When you turn it off, you are likely to get everything working properly again. To disable Samsung Instant On feature;
  • Simply go to Settings.
  • Then click on General to locate Disable the option.

Hard Reset Smart TV to fix Netflix not working

The last thing you should attempt when trying to get the Netflix app working again on your Samsung smart TV is to do a hard reset. By doing a hard reset, you will be able to return your TV to its factory settings. Restoring to factory settings will delete all of your smart TV apps and settings. It is worth mentioning again that this should be an absolute last option to take.

Thankfully, doing a hard reset is something that the Samsung remote management team can help you with. What’s more, the whole process should take about five to ten minutes.

All you have to do is to call Samsung technical support on 800-SAMSUNG and ask for the Samsung remote management team to do a hard reset on your smart TV set.

General Netflix App Troubleshooting Tips

There are general Netflix application troubleshooting tips one could try, irrespective of what platform you have got your Netflix on. These Netflix solutions certainly work across the board.

  • Your Netflix app could possibly fail to load, or a film or TV show won’t start. This is likely due to the fact that the Netflix service is offline or fluctuating.
  • You may have guessed the possible outcome- restart your device. This can fix a faulty app or a system problem. We have a guide in this article that teaches how to restart your device.
  • Your internet could be part of the problem, so ensure you check your internet connection or phone signal.
  • If your internet is down, Netflix won’t work.
  • Ensure your Wi-Fi or cellular connection is switched on. Also, check for Airplane mode on your device and turn it off if it has been turned on.
  • Your internet could be down, or it may seem that the apps just aren’t working as they should. You will have to reboot your router.
  • Update your Netflix app. It is always important to update your Netflix app to the latest version to ensure a smoother operation. Updating your Netflix app will likely fix Netflix error codes.

Log out of Netflix and log in again to fix the issue.

Log out of Netflix and then try to log in again. This should not take your time. Follow this guide;

  • Open Netflix on your TV
  • Navigate to the left with your remote to open the menu
  • Select the Home option
  • Proceed to select Settings at the bottom screen
  • Then select the Sign out option.
  • When asked to confirm, select Yes

Reinstall the Netflix app to fix Netflix not working

This is a fairly easy way to solve the problem.

  • On your Samsung smart TV, simply highlight the Netflix app with your cursor.
  • Then hit the Tools button on your remote
  • Now hit Reinstall.

Sign out of Netflix on all Devices

Another way to fix the issue of Netflix not working on Smart TV is to ensure you sign out of Netflix on all devices. If you are using Netflix on multiple devices, there could be a glitch in the Netflix servers. To solve this problem;

  • Just log out of Netflix on every device you logged in to.
  • Simply go to the Netflix website and sign in.
  • Locate Account settings (at the top-right icon once you are logged in).

sign out Netflix

  • Next, hit Sign out of all devices.

sign out to fix Netflix on smart TV

  • You can log back in on your device once this is completed.
    • Alternatively, you can do this from the app on your mobile device.
  • Once you signed in on mobile, access the menu icon at the top right corner.

sign out Netflix on mobie

  • Hit Account.

sign out on Mobile to fix issue of Netflix not working

  • Next, choose Sign out of all devices.

sign out netflix on mobile app

Update Operating System To fix Netflix on Smart TV.

Ensure you update your operating system. If you are employing the use of a smart TV or any other device, it becomes necessary to update to the latest operating system because some apps will stop working if they know a system update is available. A system update is also important as it is capable of cementing any pothole that may be preventing your Netflix app from working smoothly.

If by now, if you have tried all you can and it is all to no avail, call your internet service provider. Netflix might be down due to an issue with your Internet Service Provider. This is simply beyond your control.

We hope this has helped in solving the issue of Netflix service not working on your Smart TV. We would love to hear about your experience. Feel free to let us know via the comment section.

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