Netflix is one of the most popular streaming platforms with lots of quality content for your money’s worth, and the best part is that it can be streamed using your TV, so if you have the issue of Netflix not working on Samsung TV, it implies that something is wrong.
However, you do not have to worry much. This article will help you identify the possible reason for Netflix not working on Samsung TV issue and solutions you can use to resolve it.
Netflix is known to be the platform where you can stream original Netflix content and videos from other producers, including some of the classic movies that have ever been produced.
Using your Samsung TV to stream from the Netflix platform gives you access to a better and larger screen to comfortably enjoy your movies. So if you have the issue of Netflix not working on Samsung TV, it is understandable that it can be quite a distressing experience.
You can read through the sections of this article to learn about the possible reasons for Netflix not working on Samsung TV and how you can troubleshoot them.
Why is Netflix Not Working on Samsung TV
While it is not a frequent occurrence, several reasons might be the cause of Netflix not working Samsung TV, and some of the commonly reported reasons are listed below.
- A poor internet connection is the most common reason that might prevent Netflix from working on your Samsung TV. Netflix is a streaming platform that requires a stable internet connection to function efficiently, so when your internet connection is poor, it would either be unable to stream at all or stream at a painfully slow pace.
- Another reason for Netflix not working on Samsung TV is if there is a Netflix update available for download.
You can also check out How to Activate and Start using Netflix on Vizio TV
The reasons above and other reasons might be the reason for Netflix not working on Samsung TV. You can troubleshoot the issue by using the solutions explained in the next section of this article.
How to Fix Netflix Not Working on Samsung TV
The common reasons for Netflix not working on Samsung TV have to do with the internet connection and glitches either with the Netflix app or the Samsung TV itself.
This section of the article will look at solutions you can employ to resolve these problems and get Netflix back to working on your Samsung TV in no time.
Check the Internet Connection
For Netflix to work effectively on your Samsung TV, you need to verify that you have a good internet connection.
You can run an internet connection test on your Samsung TV by following the steps highlighted below.
- Press the home button on your Samsung remote and navigate to the settings menu.
- Then click on support and select device care.
- Then click on self-diagnosis and select smart hub connection test from the option list.
- Then follow any prompt that comes up during the test to fix the internet connection issue.
If you still have issues with the internet connection after doing this, the next line of action will be to restart the router.
Once you have resolved the issues with the internet connection, you can then proceed to stream from Netflix to confirm that you have resolved the issue of Netflix not working on Samsung TV.
Restart your Samsung TV
Sometimes the reason for Netflix not working on Samsung TV might be due to a glitch in the TV, which can most times be resolved by restarting the TV.
To restart your TV, all you have to do is to turn it off and disconnect it from its power outlet, then turn it back on after a couple of seconds.
Check Netflix Availability
While this is an infrequent occurrence, the Netflix app will not work on your TV if the Netflix server is down. A quick google search can help you determine if the server is down. If this is the case, there is nothing you can do except wait for the servers to come up before you can enjoy streaming from Netflix.
Reset Netflix App
Sometimes all you need to do is to reset the Netflix app on your TV, and it will begin to work without hassle.
You can reset Netflix on your Samsung TV by following the steps below.
- Press the home button on your remote to go to your home menu, and select settings.
- Then go to apps and select the Netflix app.
- Then toggle the reset switch to enable it.
Once you have refreshed the Netflix app, you should use it to stream any of your favorite movies to ensure that you have resolved the issue of Netflix not working on Samsung TV.
Update Netflix App
If an updated version of Netflix is available for download, the older version might become buggy and experience issues working optimally.
You can quickly resolve the issue by updating Netflix following the instructions below.
- Press the home button on your Samsung TV and go to supports.
- Then click on software updates and select update now.
If an update is available for download, your TV would automatically update your Netflix app, and you can attempt to stream with it to ensure that it resolved the issue of Netflix not working on Samsung TV.
Reset Samsung Smart Hub
Sometimes the solution to resolving the issue of Netflix not working on Samsung TV is to reset the Samsung smart hub.
You can reset Samsung smart hub by following the steps highlighted below.
- Press the home button on your Samsung TV to access the home menu.
- Then navigate to settings and select support.
- Then click on device care and select self-diagnosis.
- From the self-diagnosis drop-down option, select the reset smart hub option.
- Then input your Samsung TV pin; if you have never changed your pin, the default pin is 00000.
Once the reset is complete, you would need to reinstall the Netflix app if deleted and attempt to stream on the platform to confirm that you have resolved the issue of Netflix not working on Samsung TV.
How to Install Netflix on Samsung Smart TV
Netflix generally comes pre-installed on Samsung smart TV with a dedicated Netflix button on the remote.
To use Netflix for the first time on your Samsung TV, all you have to do is to follow the instructions below.
- Press the smart hub button on your remote and select Netflix.
- Then click sign in or select yes to the question of if you are already a member of Netflix; if you are not yet a member, follow the prompts to set up your membership.
- Then input your Netflix email address and password and click the sign in button.
Once you have signed in, you can begin to stream from the Netflix platform.
If you own the much older versions of the Samsung smart TV that do not come with Netflix pre-installed, you can install Netflix by following the instructions below.
- Press the home button to open the home menu and navigate to apps.
- Then in the search menu, input the Netflix app for your TV to search for it.
- Then select install, and your TV will download it.
- After the download, you can then sign in with your email and password.
Once you have followed the instructions above, you can begin to stream from the Netflix platform on your TV.
How to Reset Netflix on Samsung Smart TV
If you are experiencing issues such as your Netflix lagging or hanging, you can mostly resolve this by resetting the Netflix app on the Samsung smart TV.
Follow the instruction below to reset Netflix on Samsung smart TV.
- From the home menu of your TV, navigate to the settings menu.
- Then go to apps and select the Netflix app.
- Then toggle on the reset switch to the on position to activate it.
Once you have reset your Netflix app, you can proceed to stream on the platform to ensure that you have resolved the issue that prompted the reset.
How to Update Netflix on Samsung Smart TV
Netflix continually updates its app on all platforms to resolve bugs and glitches and improve user experience.
You can update Netflix on your Samsung Smart TV by following the steps highlighted below.
- Press the smart hub button on your Samsung remote.
- Then click on features and select the Netflix app.
- Then from the drop-down menu that appears, select update apps and click on the select all button.
- Then select update, and your TV will update automatically if an update is available to be installed.
This article has looked at the various solutions you can use to resolve the issue of Netflix not working on Samsung TV.