With Xfinity, life is easy. But it does get frustrating when you wound up in the situation where your Xfinity remote wont change channels. You slap it on your palm hoping it would jolt up but it refuses to respond.
Well, you are not alone in your predicament. It is understandable that the Xfinity remote is quite important in the comcast experience and its importance cannot be disregarded. So, when you have an Xfinity remote wont change channels, it can be disturbing.
It goes like this, if Xfinity remote wont change channels, try checking for any connectivity issues with your Xfinity remote. Also, confirm you are using a remote that is compatible with the cable box. You can also try replacing the AAA batteries of your Xfinity remote.
Why Xfinity Remote wont Change Channels?
In a more detailed way, we will share different ways to fix Xfinity remote wont change channels.
And there might be several reasons for your Xfinity Remote wont changing channels anymore:
- Connectivity issue
- Physical damage
- Batteries dead
Connectivity Issue
If the connection between the remote and the Xfinity cable box is weak, it can cause the remote to fail to function properly, amongst this is why the Xfinity Remote wont Change Channels when used.
Note that with the most recent Xfinity remote, you can use the Aim Anywhere control (RF capability) even if you in other parts of the apartment, up to 50 feet away. Because of this, range is never actually the problem, but if you think it is range, perhaps your remote might have a hardware damage.
Physical Damage
This of cause is the most likely cause of Xfinity remote wont change channels in a household most especially when you have kids. You simply cannot disregard the chance of it being dropped or water or any other damaging liquid spilling on it. at times, the buttons get stuck after usage.
At times, the device might even gather dust and moist if not kept properly. And this two clime factors can damage the internal circuit of the device, this can cause Xfinity remote wont change channels. You will find that some parts of the remote will work and some other buttons would not.
To troubleshoot this, first of all, remove the battery and then long-press the power button for about 30 seconds. Proceed to test all buttons by randomly pressing them with a normal amount of force. There you will notice the fault, you can simply slap it across you palm for a bit. Thereafter, you can then re-insert batteries and see if your Xfinity remote wont change channels error is gone.
Bad Batteries
Another reason why your Xfinity remote wont change channels is if it is not getting enough power from it’s batteries. And if they batteries are depleted, you may find that it could misbehave from time to time. Try replacing the dead batteries and see if it fixes the Xfinity remote wont change channels problem.
How To Get The Xfinity Remote To Start Changing Channels Again
Here are a few troubleshooting methods to help you resolve the issue with your battery:
- Confirm remote’s model
- Confirm pairing connection
- Change out the batteries
- Re-pair the remote
- Reset Remote
Contact Xfinity support
Confirm remote’s model:
If you are having a brand new Cable and Remote, there is a chance that the models might not be compatible and that be the reason for your Xfinity remote wont change channels. Check and confirm before proceeding with any of this steps.
Confirm pairing connection:
Before you panic, it could simple be that your remote somehow lost connectivity with the cable Box. If this is the case, you can re-pair like you initially did. Essence to this is so that you can narrow down the problems to other reasons.
Re-pair the remote
Once you have confirmed the connectivity status of the remote, and it turns out that it has been unpaired. Or if you chose to toggle the pair option. Here is how you can pair your remote to your Xfinity Cable:
To Pair an Xfinity Remote (With a Setup Button)
- Turn on your TV and Cable Box, ensure there are batteries in your remote.
- Press the Setup button on your remote until the LED at the top changes from red to green.
- Press the Xfinity button on the remote. The LED will begin flashing green.
- Follow the instructions by entering the three-digit, on-screen pairing code. Once the on-screen pairing code is correctly entered, your remote is paired with the TV Box.
These instructions apply to the following remote models: XR11 (Voice Remote), XR5 and XR2.
To Pair an Xfinity Voice Remote (Without a Setup Button)
- Turn on your TV and Cable Box, ensure there are batteries in your remote.
- Press and hold the Xfinity and Info buttons for five seconds. Wait for the Voice Remote light to change from red to green.
- Follow the instructions by entering the three-digit, on-screen pairing code.
- Once the on-screen pairing code is correctly entered, your Voice Remote is paired with the TV Box.
- Once your Voice Remote is paired, follow the on-screen instructions to set up power, volume and input control for your TV.
These instructions apply to the XR16 Voice Remote (Flex only, no number keys):
- Turn on your streaming device and TV.
- Remove the pull tab on the back of the remote to activate it.
- Point the remote at your TV and press the Microphone button.
- Follow the instructions that come up on your TV to finish setting up.
- Reset Remote
Reset Remote
The reset of Xfinity remote could help refresh the remote and fix Xfinity remote wont change channels problem if your bug is not from the battery or physical damage.
first of all confirm the model of your Xfnity remote, because each specific model has a peculiar reset mode.
Comcast has a range of different models of the Xfinity remote, varying from the older XR1, XR2, XR5 models, to the newly voice-command XR11 and XR15.
You need to identify your model before starting the reset process on your remote. Like it had earlier been pointed-out, the reset process will be slightly different from each other depending on which remote you are resetting.
Factory Reset the Xfinity Remote with a Setup Button
The XR11, XR2, and XR5 remotes have an inbuilt Setup button. To reset any of these remotes, you can follow these steps:
Press and hold the Setup button. In about 5 seconds, the color of the LED on the remote will turn green from red.
Press 9-8-1. You will see that the LED will blink twice in green color. Now, your remote has been reset.
Locate Setup
Locate the setup button on the remote. The button should be easy to find as it is labelled as ‘Setup’ regardless the remote type, and it is often below the button on all the remotes.
Setup & Reset:
After you have located the setup button, press hold the setup button with your sight on the LED light at the top of the remote. Hold the setup button until the LED light changes from red to green. Once it turns green, release the button.
While the LED light remains ON with the green hue. You should then enter the rest code 9-8-1. For a successful reset, the LED should flash the green light two times, if it does not, you can redo process.
Re-pair
After a successfully reset on your Xfinity remote, it has returned to its factory settings, meaning you will have to re-pair it to your devices again. To do this, you should follow the same steps for pairing like when you first purchased the remote.
Resetting Xfinity XR15 Remote
For those with the newest model of the, XR15, you can tell that it does not have the setup button. Therefore, you will need to follow a changed steps to reset the remote.
Locate Setup
In place of a set up button, you will instead have to make use of the buttons labeled A and D to initiate the factory reset. The A button has the triangle shape and the D button has a diamond shape. Both are located diagonally to each other across the direction button.
Setup & Reset
After locating the A and D buttons, press hold them down together while your sight on the LED light at the top of the remote for 4 seconds. Hold the setup button until the LED light changes from red to green. Once it turns green, release the button.
While the LED light remains ON with the green hue. You should then enter the rest code 9-8-1. For a successful reset, the LED light changes from green to blue. if it does not, you can redo process.
Re-pair
Like with the older models, you will have to re-pair it to your devices again after a successfully reset on your Xfinity remote.
Contact Xfinity support
When all the above trials prove abortive, the next thing is to reach out to Xfinity to narrate your ordeal to them (Xfinity remote wont change channels)
Reach out to Xfinity Via Phone call or their Website:
- Contact support Call at 1-800-XFINITY
- Chat with them online on the Xfinity website: https://www.xfinity.com/support/contact-us