Have you been getting the Simplisafe smart lock not responding error from your Simplisafe home security system? If yes, then this article is set to explain the possible reasons why this occurs and the available methods to resolve the issue.
The Simplisafe smart lock is a wireless smart door lock that locks your door even when you forget. It locks your door if you have set it to do so automatically on a timer, or it closes the door immediately you arm the security system. It also unlocks the door immediately you disarm the system.
You can also remotely lock and unlock your door. You can create access codes for others with the Simplisafe smart lock, and you’ll be notified when someone unlocks your door.
The smart lock will alert you if someone enters the wrong PIN five times. It automatically locks your home for 30 minutes after 15 failed attempts.
If you have a monitoring plan, Simplisafe will alert you and call the police on your behalf in the event of a break-in.
Why Simplisafe Smart Lock not Responding error ?
When the SimpliSafe smart lock is malfunctioning, it does not respond to the user’s actions. The Simplisafe smart lock not responding error can be caused by one of the factors listed below.
- Incomplete Installation: The SimpliSafe base station already had the necessary steps programmed in, but the installation was never completed.
- Base Station is too far away: If the Base Station is too far away from the smart lock, the lock will be unable to communicate with it.
- The firmware on the keypad has not been updated: If the Base Station software is updated, but the keypad software is not, the smart lock will not work.
- The battery in your smart lock has died: When the SimpliSafe smart lock’s battery runs out, the smart lock will become unresponsive to any actions.
How to Fix SimpliSafe Smart Lock not Responding
If from the list above, you have identified why you are getting the Simplisafe smart lock not responding error from your Simplisafe home security system.
Then below are the solutions you can employ to resolve the SimpliSafe smart lock not responding error.
The SimpliSafe Installation isn’t Complete
If you have identified incomplete installation as the reason you are getting the SimpliSafe smart lock not responding error, follow the steps below to complete the installation.
- If you don’t need extra sensors, you can delete them from the SimpliSafe smart lock’s keypad.
- After pressing the Menu button, enter your Master PIN on the smart lock keypad.
- Then, go to Devices and use the right rocker to choose the device you want to delete.
- Using the right rocker or the right arrow on the keypad, scroll down to the bottom of the menu list and select Remove.
- Then, to return to the Menu, press the off button.
After following the steps above, you can use your smart lock to confirm the SimpliSafe smart lock not responding error has been resolved.
The SimpliSafe Base station Distance is Far
If you have identified the base station being too far away as the reason you are getting the SimpliSafe smart lock not responding error, follow the steps below to resolve it.
- Press the Menu button on the smart lock keypad, then input the Master PIN to check the Base Station’s communication status with the sensor.
- Go to the Test Mode option and choose it using the right rocker or right arrow.
- The base station notifies you that it has entered Test Mode. Then, press the button at the top of the sensor mounted on the wall.
- If the Base Station communicates with the sensor, the sensor information is broadcast by the Base Station. Otherwise, the Base Station does not make any other announcements.
After following the steps above, you can use your smart lock to confirm the SimpliSafe smart lock not responding error has been resolved.
Outdated Keypad Firmware
If you have discovered that the firmware of your Simplisafe Keypad has not been updated, follow the steps below to update it.
- Turn on the Wi-Fi router network to make it visible to other devices.
- Press the Menu button on the smart lock’s keypad.
- Then, from the drop-down option, choose System Settings.
- Then select Wi-Fi, followed by your Wi-Fi network name.
- Then enter the network password to gain access to the Wi-Fi network.
- The notification comes on the keypad if the Wi-Fi connection is successful.
- The available firmware updates for the keypad will be presented when the keypad is connected to a Wi-Fi network.
- Click on it to update the keypad firmware.
After updating the keypad firmware, use the smart lock to confirm that the SimpliSafe smart lock not responding error has been resolved.
The SimpliSafe Smart Lock Battery is Dead
If you have been getting the low battery prompt, it might be the reason why you are also getting the Simplisafe smart lock not responding issue. To resolve this, follow the steps below.
- Replace the exhausted batteries with new ones.
- Remove the sensor from the wall by sliding it upwards, then releasing the battery by holding the small release holder at the back of the sensor.
- Please replace the sensor’s battery and return it to its original wall placement.
- The rechargeable backup battery is utilized for the remaining 24 hours if the Base Station does not get continuous power. The smart lock will not work if the backup charge runs out.
If you have carried out the steps outlined above, use the smart lock to confirm that the SimpliSafe smart lock not responding error has been resolved.
How to Reset SimpliSafe Smart Lock
If you need to reset SimpliSafe smart lock, the steps below will help you achieve this.
- Disconnect the Simplisafe base station’s power cable from a power outlet.
- Open the battery compartment after flipping the Simplisafe base station over down.
- The base station’s battery should be removed.
- Replace the battery in the Simplisafe base station’s battery compartment after a short time. Reconnect the power cord from the wall outlet to the Simplisafe base station.
How to Calibrate SimpliSafe Smart Lock
If you need to calibrate Simplisafe smart lock, follow the steps below.
- Make sure the lock is turned on, and the battery is charged.
- Get the KeyPad as near to the lock as possible.
- By selecting Menu from the keypad, you can re-calibrate the lock.
- Go to Devices and select lock, followed by Recalibrate.
- When the keypad prompts you to “shut your door,” you must physically adjust the lock to the locked position before pressing “done.”
- During calibration, the Smart Lock will revolve three times.
- If the calibration was successful, you will get a Check your door, is it UNLOCKED? prompt from the keypad.
- Select “Yes” if the door is unlocked.
- You will then get a congratulations message. You can then leave the flow by pressing OK.
- The lock has been calibrated now.
Read How to fix Simplisafe Entry Sensor not Responding
Conclusion
This article has looked at the various reasons why the Simplisafe smart lock not responding error occurs and the possible fix to correct them. We also looked at how to reset and calibrate smart locks.
While attempting to complete these tasks, reach out to Simplisafe customer support team for professional assistance if you run into any form of difficulty.