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How to Fix Samsung Refrigerator ICE Maker not working

The majority of users whose Samsung refrigerator ice maker not working have experienced a power outage.

This can affect the Samsung fridge in different ways most especially if the power outage becomes too frequent.

All these might make users doubt if Samsung refrigerators are worth the buzz.

But then, the brand is popular and has a good image. However, that doesn’t cure all the problems you might experience while using a Samsung refrigerator.

If you have one and you are also stuck with your Samsung refrigerator ice maker not working, there are a few simple things you ought to have done such as Power cycling the fridge, Replacing the filter, Defrosting and checking if the fridge dispenses water.

If you have done all that and you are still stuck with your ice maker, it’s either you didn’t troubleshoot it correctly or you haven’t tried other ways of troubleshooting it.

Anyway, I will be breaking down the appropriate techniques you can follow to carry out each of the listed troubleshooting steps and some other advanced ways you can troubleshoot it, in incase the ones listed above aren’t working.

How to Fix Samsung Refrigerator Ice maker not Working

If you are stuck with your Samsung refrigerator ice maker not working after a power outage or after leaving it for some time, it is necessary to know why the icemaker is not working in the first place.

knowing that will make you more receptive to what kind of issue your refrigerator might be facing.

Sometimes, you never know how insignificant the issue might be but, being aware of the issue can save you a ton of money for problems that can be easily done by yourself

That said, let’s get into the culprit behind your Samsung refrigerator ice maker not working

how to fix Samsung refrigerator ice maker not working

  • There is air in the waterline.
  • The refrigerator door switch is faulty. 
  • The freezer temperature is too high.
  • The water Filter is Dirty/Clogged 
  • The water inlet valve is clogged or damaged.
  • The water pressure is too Low.
  • Water is not dispensing. 
  • The ice maker isn’t ON
  • Child Lock may be turned on.

Since you are aware of the possible reason your Samsung ice maker not working, let’s delve into the ways you can fix it

1. Turn OFF Child Lock

In some scenarios whereby your Samsung ice maker isn’t working. There are some settings you might have initiated but have forgotten about.

Somethings you might have activated the child lock feature without noticing it and you are trying to power on the icemaker but it isn’t working 

In cases like this, you should scan through any activated setting such as “child lock”

If Child Lock is on, water won’t dispense into the ice bucket to form ice. 

That being said, here is how you turn off child lock

  • Long press the Child Lock button for 3-5 seconds.

If turning on Child Lock doesn’t resolve your Samsung refrigerator not making ice, proceed to the next troubleshooting step.

2. Power cycle Samsung Refrigerator

This is the simplest thing you can do to troubleshoot your Samsung ice maker not working. But then it will take 24-48 hours before you start seeing any positive results.

To power cycle, your Samsung refrigerator here is how to do that

  • Remove the refrigerator from the power source or trip it off at the circuit breaker
  • Wait for 2 minutes
  • Now, turn it back on/ Plug it back
  • Once the fridge boots up you might see an error code, if so you can you should check here to resolve it.

If after doing all these there are no positive results, then proceed to the next step below.

3. Defrost your Samsung Refrigerator

defrost your samsung refrigerator

Defrosting the fridge can help since ice remains might have blocked the ice maker tray or the dispenser tube over time. making it hard for water to circulate.

If water isn’t moving to the ice maker or it is blocked via ice, how will it produce ice?

A good pointer to this issue is if you have a working water dispenser and the water supply is working but you can’t wrap your head around why your icemaker is not producing ice.

In cases like this, this is what you can do about that

  • Remove the ice maker components and use a hair dryer to apply heat to the frozen part 
  • Now locate the dispenser tube and inspect it for any blockages
  • If there is ice blockage, simply apply heat to the frozen parts
  • If you don’t have a hair dryer you can pour hot water to melt the ice.

After defrosting and your Samsung refrigerator ice maker not working, then check the filter.

 4. Replace the Samsung Refrigerator Water filter

replace samsung filter

If you’ve used your Samsung refrigerator for a very long time, your water filter can be clogged with dirt, impurities or debris. 

These impurities can block the supply of water to the water inlet valve before getting to the ice maker. 

And, in a scenario where there is no water in the icemaker, the icemaker cannot possibly make any ice.

If you are faced with this, here is how you can resolve it

  • Inspect the water filter to confirm that it is free of impurities

if it isn’t then a replacement is the best bet

NOTE: Changing the water filter every six months is a good preventive step for issues such as this.

5. Inspect the water Pressure

To inspect the water pressure you need to get a water gauge to measure it since there is a particular pressure the water must attain for the ice maker to work.

For the majority of Samsung models, the ideal water pressure is 20psi. If you are testing the water pressure and it is below that, it won’t work.

However, here is a better way to test the water pressure

If you have a Refrigerator with an external water dispenser all you have to do is

  • Pour water into a measuring cup for 6 seconds.
  • After pouring check if you have at least ¾ of a cup of water.
  • If its ¾, then the water pressure is adequate

But if the Refrigerator is without an external dispenser all you have to do is

  • Turn off the water supply and disconnect the water line.
  • Now, pour water from the water line into the measuring cup for 6 seconds
  • In a scenario where the water in the measuring cup is less than ¾ cup water, then the pressure isn’t adequate and needs to be increased.

You can increase the water pressure from the water supply to your house, if you can’t do that, you should request a plumber.

 If after increasing the pressure of the water you are still stuck with your Samsung refrigerator ice maker not working, proceed to the next troubleshooting step.

6. Reset your Samsung Refrigerator ICE Maker

Once you’ve tried all the steps above without any positive response yet, try resetting it.

If you are unsure of how to do that, follow the steps below

  • Locate the test button – for most models, you would see it after removing the ice bucket.
  • After doing that, press and hold the test button for a few seconds until you hear a chime sound.
  • A test cycle will begin which takes 6 minutes to complete. once it is done you will hear a chime sound.

After doing all these, you have to be patient for 8 hours before ice production moves back to normal while it might take a day before full production commences.

7. Inspect the Water Inlet Valve

The water inlet valve can easily get clogged up with dirt debris, ice or mineral deposit. You might not notice this quickly, but it is also one of the common culprits of your ice maker not working.

If your ice maker is not getting enough water it won’t be able to produce ice.

In addition to that, if the channel that is responsible for transferring water directly to the ice breaker is blocked. The ice maker won’t work.

That said, all you have to do is

NB: First unplug your Samsung refrigerator from the power source before disassembling it. In addition, if you feel uncomfortable doing this, you should request the services of a repairman.

  • First things first, detach the screws and depress tabs securing the water inlet valve.
  • After detaching them, take out the water inlet valve
  • Now, get a multimeter and use it to test the terminals of the coils for continuity. 
  • If there is no continuity, your best bet is to change it since it has a short life span.

8. Inspect the Door Switch

Another commonly ignored reason why your Samsung refrigerator could cease to produce ice or not work is if the door is not properly closed. 

The fridge is mechanically built in such a way that it stops working when the door is opened, Just like microwaves or washing machines

If you are susceptive to your door switch, simply

  • Locate the door switch using your manual
  • Now, get a multimeter and test for continuity at the terminals.
  • If it doesn’t have continuity it should be replaced.

9 Fix the faulty Auger Motor

fix faulty augur motor

If you have a faulty Auger Motor, the ice maker will cease to work. One good pointer you can use is if your ice maker has been making a lot of noise and it’s not dispensing ice.

If you are faced with this, all you have to do is detach the icemaker and turn the auger with your hand 

However, removing this might be a bit hard so it is safe to leave it to a technical.

10. Contact Samsung Customer support

If you are stuck with your Samsung refrigerator ice maker not working or you’ve resolved any pending issue with your Samsung refrigerator and everything seems to work but after waiting for 24-48 hours, the Samsung refrigerator is not producing ice. 

You can either contact your local repairman or contact Samsung customer support at 1-800-SAMSUNG.

How to Reset your Samsung Refrigerator Reset

If you have a Samsung refrigerator and you need to reset it. There are simple steps you ought to take to do that.

  • Locate the test button – for most models, you would see it after removing the ice bucket.
  • After doing that, press and hold the test button for a few seconds until you hear a chime sound.
  • A test cycle will begin which takes 6 minutes to complete. once it is done you will hear a chime sound.

After doing all these, you have to be patient for 8 hours before ice production moves back to normal 

For a more comprehensive guide on how to reset your Samsung fridge, you can check here.

Why is my Samsung refrigerator Ice Maker not working but water does?

If the water dispenser is working and water is being transferred from your water supply channel through the water inlet valve and ice is not produced, then the ice maker or the ice mold control board is faulty.

Conclusion

By now you should have resolved the reason behind your Samsung refrigerator ice maker not working. If you are stuck with any of this, get a repairman to resolve it.

As it is a recommended practice to always unplug your Samsung refrigerator anytime you want to disassemble the unit.

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