Fixed: Peloton Touch screen Not Working [2022]

Having a Peloton touchscreen device with issues isn’t always fun, It simply renders the fitness close to useless.

If you are having issues with your Peloton bike touch screen, maybe it isn’t working, or it is showing a white screen, or maybe it is frozen and the audio sound isn’t audible. Then you are faced with a very popular issue. Your peloton touch screen not working is an issue peloton support is well aware of and have provided some ways on how to fix this issue.

And the interesting thing is that there are varieties of issues peloton regarding the peloton touchscreen users go through, such as the peloton white screen of death, the Peloton screen flashing white light and the peloton screen stuck on the logo.

I will be delving into the different ways you can troubleshoot your peloton touch screen and break down what you can do as against next time to prevent it from having a touchscreen problem.

Why is my Peloton Touch screen not Working

Peloton Touch screen not Working

If your peloton screen isn’t working, or it isn’t coming On or maybe, it is ON but the touch screen has been seriously hanging, it is usually due to these few reasons.

  • The wire connections are loose somewhere
  • The Cable might be Damaged
  • Damaged screen
  • Software Bugs

Now, If you are experiencing any of these resulting issues on your peloton touchscreen:

  • The screen freezes
  • The touch screen begins to flash white light
  • The touch screen just displays a white screen
  • The display is stuck on the logo

Follow these steps below to troubleshoot them.

How to Troubleshoot Peloton Touch screen Not Working

Below are suggested ways that you can follow to troubleshoot your Peloton bike/tread/bike+ if the touch screen isn’t working.

How to Fix Freezing Peloton Screen Touch

If your peloton screen is freezing, do this to troubleshoot it.

  • Turn Off your Peloton Screen by holding down the power button and then tap “shutdown” on your screen.
  • Now, in a scenario where using your screen to turn it off seems impossible, disconnect it from the power outlet. After doing that, wait for 16 seconds, and then plug it back in.
  • Now, press and hold down both the power and volume up button till the screen lights up, now release your hands from the button.
  • Moving on, your screen will start in a Boot Mode.
  • Now, hold dwon the volume up and power button for a second and release it.
  • Now, navigate to Wipe all user data / Factory reset and use the power button to select it

Immediately your device is wiped, simply reboot your peloton screen.

For Peloton Stuck on the Logo Screen

If you Peloton is stuck on the logo screen or maybe the screen is coming on but it stops at the logo before it goes blank, kindly follow these steps below.

  • Turn Off your Peloton Screen by holding down the power button and then tap “shutdown” on your screen.
  • If your screen touch no longer work, disconnect the fitness machine from the power source. Wait for another 16 seconds or more before connecting it to the power [power cycle process].
  • Now, press and hold down both the power and volume up button till the screen light up, now release your hands from the button.
  • This will boot your Peloton bike into a Boot Mode instead of turning on the equipment.
  • Moving on, hold down the volume up and power button for 2 seconds and release it.
  • Now, navigate to Wipe all user data / Factory reset and use the power button to select it
  • Immediately your device is wiped, simply reboot your peloton screen.

How to Fix Peloton White screen

If your peloton screen goes completely white follow the steps below to troubleshoot it.

  • Remove the power cord from the base of the equipment.
  • Now, remove the two cords connected to the back of your peloton touchscreen.
  • Next, plug back the power cords and all other connections to turn it on and press the power button.
  • After doing it, your touchscreen should go back to normal,
  • If after doing all these, the issue keeps persisting, then kindly factory reset it

Peloton Touch Screen Replacement

If you were told by customer support to get a replacement screen, a replacement cost 450$, however, you can get a new one without paying if you are replacing your peloton within 11 months after getting the equipment.

Once you’ve got the replacement follow the instructions below:

  • Long press the power button till the on-screen prompt appears.
  • Now, power Off the bike and remove the power cable.
  • At the back of the screen, open the plastic clip, and then disconnect the monitor cable.
  • Now, remove any audio cable or ethernet cables.
  • Moving on, unplug the cord at the back of the touchscreen rear.
  • Since you can access the mounting screws, let another person hold the touchscreen, while you remove the 4 mounting screws.
  • Now, remove the Orginal touch screen from the equipment.
  • Next, get the replacement touchscreen and remove the back panel.
  • Let someone assist with aligning the touchscreen to the monitor mount.
  • Now, hold it firmly in place and insert the 4 mounting screw.
  • Finally, connect the monitor cables, all other necessary cables to the new replacement screen, and close the cable clip.
  • Restore the back panel to the new touchscreen.
  • Finally, connect the power cable, and power on the bike.

Contact Peloton support

If you keep getting stuck with your Peloton Touch screen not Working you can contact them by mail here at support@onepeloton.com.

Another way to reach them is on this numbers (866)-679-9129.

  • Canada: 1-833-821-0099 ·
  • UK: +44-808-169-6469 ·
  • Germany: 0800-0010028

Note: Their team are always available from 9 am to 9 pm ET for 7 days a week.

Peloton Warranty

Peloton Comes with warranty on Its products, which usually ends 12 months after delivery.

The warranty is limited to home use and it cannot be transferable, for example when you gift someone the equipment.

Now, if you want to replace your Peloton touchscreen due to damage, you can replace it without paying a dime if it is 12 months from the period of delivery, however if its more than that, you can extend your warranty.

To extend your peloton Bike warranty blow are the respective prices in relation to the periods

  • Extended warranty on Peloton Bike  – an additional 12 months- is $145.
  • Extended warranty on Peloton Bike  – an additional 27 month – is $185.
  • Extended warranty on Peloton Bike+  – an additional 12 months- is $175.

Safety Tips for Peloton Touchscreen

Peloton Touch screen not Working

  • Ensure to always clean the peloton screen with a soft cloth when it starts to get dusty. You can add alcohol or mythelated spirit to the cloth, avoid detergent.
  • Make sure your Peloton bike is in a place where your kids won’t tamper with it.
  • Ensure to always power it OFF after usage.

Now, you had better informed on why the peloton touchscreen not working, let us look at some commonly asked questions related to the topic.

How to Restart Peloton Touchscreen

Power off the touchscreen by holding the power button then selecting “Shut Down” when it appears. Next, press and hold the Volume UP button and the power button at the same time. After a couple of seconds the touchscreen will power on and the Peloton logo will appear. Release both buttons once the logo appears

How to Turn on the Peloton Bike Screen

To turn on your Peloton bike simply press the power button at the back of the touchscreen – it is at the top side of the TV,

If you are just getting your Peloton bike and you need a comprehensive way to power on your device kindly check here.

How to Turn on Peloton Bike+ Plus

To turn on your Peloton bike simply press the power button at the back of the touchscreen – it is at the top side of the TV,

If you are just getting your Peloton bike and you need a comprehensive way to power on your device kindly check here.

How to turn on Peloton Tread

To turn on your peloton tread simply press the power button at the back of the touchscreen – it is at the top side of the TV,

If you are just getting your Peloton bike and you need a comprehensive way to power on your device kindly check here.

Why is your peloton app not working

If your Peloton app isn’t working for Andriod, clear cache and force close the app before starting, but if you are using an iOS peloton app, simply tap on “more” > “My subscriptions” > Restore Purchases

Metrics Not Showing

If your metrics are not showing, a simple reboot would fix it, however, if it doesn’t work try deleting the peloton app cache memory and data memory.

If the issues persist, go ahead to factory reset it by checking here.

Conclusion

Since you are enlightened on why the Peloton touch screen not working, the article has done some justice to that especially, if you haven’t reset factory settings to your screen.

However a good step to take is to extend the warranty from pelton customer support, since it covers for any replacement issues you might go through later.

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