If you’re here because your Schlage lock isn’t working, then you are at the right place. Sometimes electronic devices such as Schlage encounter varying issues, not that the lock isn’t good, but, that the way electronics work, there is always some room for improvement.
Now, maybe you’re in a scenario where you can’t lock your Schlage lock inside, or your Schlage lock not working from outside, or maybe you’ve entered a valid user 4 digit code, but the Schlage lock isn’t unlocking.
If this is you, in this article, I will be breaking down the reason why your Schlage not is not working and what you need to do, to get it fixed.
Read Also: How to Change Schlage 4 Digit Lock Code
Why Your Schlage Lock isn’t Working
If your Schlage lock isn’t working it is due to reason such common reasons such as:
- Entering the wrong user code
- The batteries are weak and they need replacement.
- It could also be due to wrong installations and all other related reasons.
Now if you are encountered with a scenario where your Schlage lock isn’t working, below are eth troubleshooting steps you can follow to resolve your Schlage lock not working issue.
How to Resolve Schlage Lock not working
If your Schlage lock isn’t working, don’t conclude yet that the Schlage smart lock is spoilt. However, we make some suggestions below on how to fix your Schlage smart lock not working.
Read Also: How to Fix Schalge Smart Lock not Working
Verify the 4-Digit Code you are Entering
This should be the first thing to check if after typing in your Schlage lock and it isn’t closing or maybe the Schlage lock won’t open with code after entering those four digits.
If you are faced with this, you should verify the password, as it could b a determining factor as to why it isn’t working. That is one of the reasons why it’s highly recommended to always write down the password for reference purposes.
Now, if you’ve confirmed your user code to be correct, proceed to the next troubleshooting step.
Verify If Lock Override Is Enabled
Another reason why your Schlage lock won’t work could be because you’ve enabled the lock override feature. Enabling lock override disabled the keypad. To confirm that it hasn’t been enabled here’s how you can check that.
- Remove the battery cover.
- Disconnect the battery connector and remove it.
- Now, check if the lock override slot is set to normal. if it isn’t use a screwdriver to rotate it to normal
- Finally, reconnect and insert the battery, and then replace the cover
Now, if you’ve set the override to “Normal” and still the Schlage lock isn’t working, then you should try out the next troubleshooting step.
Confirm that Vacation Mode is Disabled
A good number of Schlage locks come with a vacation mode feature. If the vacation mode is turned on, you won’t be able to unlock the door using the 4-digits code until you disabled the vacation mode.
And to do that here’s how to disable vacation mode on your Schlage smart lock.
- First and foremost, Type in your programming code
- After doing this the lock will blink a green light and give a beeping sound just once, indicating that vacation mode has been disabled
Note: If this method doesn’t work for you refer to the user manual, but the majority of Schlage locks will work with this procedure.
Now, if after trying this step out, try using a key to unlock it.
Try Using a Physical Key to Unlock it
If till now, you haven’t resolved the issues of your Schlage lock not working, try using a physical key, by sliding it through the keyhole to unlock the door.
Now, try rotating it severally to verify whether the latch retracts properly. If its does open, try pressing the Schlage button and dial in the 4 digit code to see, if it will unlock, if it doesn’t check if you installed the Schlage lock properly
Check the Installation of the Schlage Lock
Now, how do you know if the lock has been properly installed? The major thing you should check here is the latch.
Now, when unlocking the door, if you noticed that the latch isn’t retracting it simply means you didn’t install it correctly.
You can also confirm this by rotating the thumb turn. If it retracts it means the installation is complete, however, if it doesn’t retract, then you to uninstall the door lock, mount it and make sure it’s installed correctly.
You can go through the user manual which contains a detailed guide on how to uninstall it.
Moving on, another issue that could cause the Schlage lock not working are the batteries.
Confirm the Conditions of the Batteries
Now, most Schlage keypads deadbolt usually come with a battery indicator, meaning you should be notified if the batteries are getting low.
However, If your Schlage smart lock don’t come with it and you feel the battery is low, simply try replacing them with new ones to see, if it will resolve the issues.
If your Schlage lock suddenly stops working and you feel the batteries have run down, you can test them by replacing the batteries with new ones and try unlocking them.
If this doesn’t resolve the issues, then you need to carry out a factory reset on the Schlage lock
Factory Reset your Schlage Smart Lock
If you’ve tried all the troubleshooting steps above and the Schlage lock not working issues persist.
Then you should carry out a factory reset. A factory reset usually solves most underlying issues with your Schlage, lock, ranging from bug-related issues to unlocking issues such as this one.
Now, if you want to carry out a factory reset here’s how you should go about it.
Remove the battery cover
To remove the battery cover you might have to use a screwdriver to unloose it since it is located at the front of the lock and, is screwed also. Now, once you’ve been able to remove the cover, the battery will be accessible.
KIll the device power
Over here you have to also remove the battery and pull the wires connecting to the lock.
Reset the Schlage lock
You must carry out this step in 10 seconds or lesser
- To reset it, hold own the eth Schlage button at the front of the lock while holding it.
- Reconnect the battery and the wires you pulled off initially to power on the device.
- Now, keep holding it till you see a green light and the lock beeps
After successfully resetting it proceeds to lock and unlock it with the default 4 digit code, to confirm that ist now working, moving on below are commonly asked questions regarding the topic.
How Often Should I Change the Batteries of My Lock?
It all depends on how frequently you use the Schlage door lock, it could last for close to 5 months or more. if yours last for less than three months then you should consider replacing the battery.
Schlage lock not working after battery change
If you’ve tried replacing the battery and your Schlage lock isn’t working try out the troubleshooting steps listed above till you get it resolved.
Schlage Smart Lock not connecting to the app
If your Schlage lock isn’t connecting to the app, you should check if it connecting to your wifi, by ensuring you are using a 2.4GHz band and also making sure your Bluetooth is enabled.
If this doesn’t resolve the issues, replace the batteries and the last step you should try is a factory reset.
Schlage Keypad locks keep spinning
If you are experiencing these issues then the deadbolt needs to be slightly adjusted to open and close easily. this is usually a result of a broken or detached tailpiece, and in some instances, it might the broken. if it is, simply replace it at a local key shop.
How do you Open a Schlage Lock with a Dead Battery and no key?
To unlock a Schlage lock with a dead battery follow the steps below:
- Place a new high-quality alkaline 9-volt battery to the contacts below the bolt throw.
- Now, wait till you see a red light and 3 green lights with 3 beeps.
- Next, rotate the bolt throw away from the door edge.
- And finally, Replace the batteries.
If you are experiencing this, follow the instructions below
- Check if the installation is complete.
- Now, go to the keypad lever (FE575 and FE595) and confirm the following:
- Open the door
- Check if the latch retracts by rotating the lever upside down
- If it doesn’t, you need to contact Schlage customer service
- But if it retracts meaning it was correctly installed try a user code
If it doesn’t work, check the batteries and then carry out a factory reset.
Schlage Smart Lock not Working: Conclusion
By now you should have figured out how to deal with the Schlage lock not working, however, if your Schlage lock is still giving you issues then you need to contact customer service.