How to Troubleshoot Xfinity Box Says Boot

On another special about the Xfinity platform, we will be dealing with how to bypass the Xfinity box says boot error. To start with, it must be said that Xfinity remains one of the biggest Cable TV platforms with millions of subscribers.

And while being a leading telecommunication company, it cannot always be perfect.

Oftentimes, you will encounter some errors that could be frustrating. One of them could be the Xfinity box says boot error while trying to watch your favorite show.

Xfinity Box says Boot

The boot error happens to be the most common of the Xfinity petty errors. Ideally, you will get a boot message when the Xfinity Box is starting.

It will take about a few minutes, depending on some factors (like removing cache and logs). But at times, this might take longer than normal. There you have it, the Xfinity box says boot error.

If after waiting a while, it still fails to boot as quickly as you are used to, then it might be that the box might have run into an issue that would have the Xfinity box say boot.

Strangely, an Xfinity Box could get stuck with the boot prompt over a period of time, at times longer, sometimes, not until you intervene.

Troubleshooting Xfinity Box says Boot Error

As a reminder, the Xfinity box serves as a DVR that connects the TV to the cable server. Its work principle is that it converts analog signals from the server to digital signals that carry your favorite shows.

Now, this process is what makes the Xfinity box tick, and if anything were too impaired this transmission, the box would fail to boot. Failure to boot breeds about the case of Xfinity box says boot. Now, if you are experiencing anything of such, GadgetsWright will provide solutions below:

Restart the Box

The first fix for any malfunction is to restart it. It is the most common method to use facing such problems.

It could happen that the box hit a snag in its booting process and just needs a restart to refresh. In most cases, the bug would be fixed, and it would start just as normal.

In some others, the problem might persist. Also, check out the power cable and other cables before restarting. A simple restart might resolve the Xfinity box says boot error.

To restart your Xfinity box from your Xfinity account, follow the steps below.

  1. Log in to My Account.
  2. Under the Services tab, you will click on Manage TV.
  3. Click the Troubleshoot button.
  4. Solutions to common issues will be displayed. Click on Continue.
  5. Click on Restart Device.
  6. Click on Start Troubleshooting.
  7. Rebooting takes about five minutes to run.
  8. Do not turn off the Xfinity box during this process.

 Check the Connectors

When you encounter any problem with household electronics, one of the first things you should do is to check all its connectors to be sure.

At times the connectors might be wear, and they provide partial contact that causes unexpected problems.

This, in turn, might lead to insufficient data to convert to digital data. So you should ensure that the input and the output cables and connectors are perfectly connected to the box.

If this is completed, try rebooting the box and see if the Xfinity box says boot error is resolved. You might be surprised that this might have been the issue all along. However, if this fails, then proceed to the next stage.

We recommend that you should check out this Xfinity connection for your replacement.

Reset the Xfinity Box

If the above fails, it might happen that the box has had a more lingering bug in the settings. A strong choice to make while having an Xfinity box says boot error is to reset it. Still, we will urge that you reserve resetting the box until you have tried all other steps like restarting and so.

We must state that a reset process will erase all the saved data and your favorite programs. After reset, a box might take longer to boot. So, wait patiently for around 10-15 minutes.

 For all software issues, resetting is the ultimate solution and works for most cases malfunction.

  • For a system reset, you will need to press and hold the power button for about 12 seconds.
  • Your Xfinity box screen goes blank, and a flash boot thereafter.
  • Note you must continue to press the button till the boot comes on.
  • After you reset, you wait as the Xfinity box reboot usually takes about 10 minutes.

You can reset also reset via phone application; this is available on both iOS and Android. After downloading it onto your smartphone, you can perform a factory reset from the comfort of your couch.

You can follow these simple steps to do a factory reset using the app:

  • Open the app installed on your device.
  • Search for Overview Menu.
  • Therein you will find the TV option.
  • Pick the device you need to troubleshoot
  • Pick Troubleshoot and then select Continue
  • Now, select System Refresh to reset Xfinity Cable Box

You can also reset with the use of the Xfinity remote with these steps:

  • Press and hold the power button of your box. The device must be turned on.
  • There should be blinking green lights to confirm this.
  • On the remote, press the power and menu buttons together; this will reveal the user settings.
  • Press the Up and Down direction button together to find the Restore Defaults option
  • Click on the Right button and then press OK to start the resetting process.

Unlike restarting, resetting refreshes your Xfinity device to its factory settings. This is mostly reserved for when the restarting does not work.

A factory restores it to its initial settings, erasing all data. You can use this method straight away if you don’t mind losing saved data like settings and recorded programs. Ideally, it should resolve the Xfinity box says boot error.

Consult a Technician / Call Xfinity Customer Service.

If the solutions above prove abortive and the Xfinity box says boot, then you might have a physical damage. The last resort is to take it to a technician or customer service.

As an alternative, please take it to an Xfinity authorized technician. Because you are likely to lose your warranty if you patronize unauthorized ones. 

Or better still, call the Xfinity customer service helpdesk number. This can be found on their website, and you can then lodge your complaint about call or mail.


Just so you know, Xfinity boxes are computers, and like CPUs, they do a lot of processing. Amongst this is, identifying your ID tag over the server to confirm your subscription status. Still, this process does not warrant a half an hour boot.

So if your Xfinity box says boot, it could be as a result of the aforementioned reasons, or it might be a problem with either the server or the box’s hardware.

One big malady in the construction of the Xfinity boxes is the lack of a cooling system which could lead to a chip or two burning out. But it is understandable why it does not have one and that it is to make it economically manufactured. But in the burning afternoons in the summer, you might experience a hot cable box that might develop Xfinity box says boot error.

It is relative that your boot process might lag from time to time, but if it happens not to display anything after an hour, then you have a problem. Try the solutions provided, and if they return failed, then you should call the helpdesk because you might need a replacement.




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