HBO is one of the most popular in the history of cable TV as the earliest consistently operating subscription TV service. Recently, HBO has modified itself for the streaming age with HBO Max. However, like any other streaming service, HBO Max encounters some occasional issues and fails to stream your latest binging content. In case you can’t watch HBO Max, this article will help you fix HBO Max App Sign in not working issues.
HBO Max users are more excited with the various additional classic and original titles to stream from the convenience of their home. It removes the barrier of having to watch out for the scheduled airings of episodes since you can stream them any time you want. It’s one of the best platforms to stream various videos using Cable TV.
The method for fixing the issues is quite the same, whether you are using the HBO Max streaming service or the HBO Max apps for Roku, Amazon Fire TV, and other streaming devices. Here in this article, you will learn how to fix HBO Max App Sign in not working.
In May 2020, the HBO Max which is an on-demand movie streaming service was revealed in the US market. HBO Max features most of the shows from one of the largest Television networks in the world, HBO.
In case you find it difficult to sign in or log in to your streaming account on the HBO Max app? Then this article will guide you through how you can fix HBO Max App Sign in not working. I know it can be quite frustrating especially during moments when you are excited to binge-watch the next episode of your present favorite TV series, and you eventually end up not logging in to your account or you keep getting an error message. Try the fixes stated below.
FIX HBO Max App Sign In Not Working Here!
You can always try to resolve the issue by following some troubleshooting methods to assist you to access your HBO Max account again and get back to streaming your favorite TV shows or movies. These methods work mostly if you are using the HBO Max app on Android/iOS mobile phone, streaming media player, smart TVs, or PC. However, identify the cause of the problem quickly to fix it in time. Check out the fixes below and the steps involved to fix HBO Max App sign in not working below:
- Inspect HBO Max Servers
- Check If Your Device Is Compatible.
- Confirm Your Details.
- Try to Log in to Your Account again.
- Change Your Password.
- Check and Reset Your Internet connection.
- Switch Off VPN.
- Run Malwarebytes.
- Free HBO Max App Data (Android).
- Empty Your Browser Cache and Cookies.
- Update HBO Max App.
- Upgrade Your Device.
- Install HBO Max App again.
- Report the Issue to HBO Max.
Inspect HBO Max Servers.
The first thing to do here is to identify if the problem is from your side or HBO Max’s end. Since server-related issues can’t be fixed, it is best to identify the root of the problem first to save your time.
Use a third-party tool like Downdetector to view the present status of HBO Max and the past issues it encountered.
In case HBO’s servers are offline, the only thing to do is check-in occasionally so that you will be alerted once the service is up and running.
However, follow the other fixes below if there’s nothing wrong with HBO Max to fix the problem on your side. Fix HBO Max App Sign in not working issues in the next point if this point doesn’t work.
Check If Your Device Is Compatible
Another thing to check is if the HBO Max app is not working is compatibility. HBO Max supports many operating systems, but not all models are compatible because they are too old or their specifications can’t handle the HBO Max app’s requirements.
To verify if your device is compatible with HBO Max, navigate to the Help Center and refer to their supported devices list.
If the platform does not support your streaming device, try upgrading to a compatible one or accessing the service using any search browser. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Confirm Your Details
Once you log in to your account on a device, it usually stays logged in for quite some time unless you reset your data or uninstall the app. This makes some users forget their account details or mix them up with their other accounts’ details.
In case you can’t log in to HBO Max, double-check to ensure you are using the accurate email and password for your account. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Log in to Your Account Again
Your user data may be corrupted when HBO Max’s servers went down unexpectedly or during a failed update. Fix this by closing your current session and waiting for a few minutes before logging back in to reset your data.
Here’s how you can sign out of your HBO Max account on Android and iOS devices:
- Set up the HBO Max app on your mobile device.
- Go to your Profile and click on Settings.
- Tap the Sign Out button at the bottom of the page to close your session.
In case you are using a search browser, follow the steps below to log out of your HBO Max account:
- Go to the HBO Max website using any browser of choice.
- Navigate to your Profile to open the side menu.
- Click on the Sign Out button to stop your current session.
Once you have signed out of your HBO Max account, wait for at least 2 minutes before logging back in.
Use the HBO Max app for a few minutes to verify if you will encounter any problems again. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Change Your Password
In case you forgot your HBO Max account password, try resetting it to have access to your account again. It’s important to note that you need to access the email used to register your HBO Max account before you can reset it.
Below is how you can reset your HBO Max password:
- Open HBO Max on your browser first.
- Navigate to the Sign In page and tap on Forgot Password.
- Input your Email Address and click the Submit button.
- Go to your email address and search for the email sent by HBO Max.
- Follow the prompts instruction on your email to reset your HBO Max account password.
After this, log in to your HBO Max account again and check if you can now access it successfully.
In case your HBO Max account is from a service provider, navigate to the Help Center to check how you can reset your password. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Check and Reset Your Internet Connection
Minimum internet bandwidth of 5 Mbps is required by HBO Max to play HD shows on the platform. Is the HBO Max app not working on your device? This may mean your network does not meet the platform’s requirements.
To verify this, use fast.com to run a test on your network to measure its present upload and download speed.
In case the result supports that your internet is the cause, restart your network router to refresh the connection with your service provider’s server. Remove the power cable from the wall outlet and wait for a few seconds before plugging it back in to restart your router.
Once a reboot has been done, run the test again to see if the issue has been solved. Contact your internet service provider if are still experiencing poor connection and tell them to rectify the issue.
You can also ask your ISP for an upgrade if your present subscription is below the required speed of HBO Max. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Switch Off VPN
VPNs are third-party services that save your data from hackers and allow you to avoid restrictions in your area or regions set by your service provider. They function by masking your actual IP address to report another location and filtering your data to conceal sensitive content, such as bank accounts and card numbers.
Although, not all VPNs work the same way, and some could even cause instability and poor network service.
In case the HBO Max app is not working, try and disable your VPN before accessing the platform.
However, you can also try other services such as PureVPN if you’re not comfortable browsing the internet without security. Compared to other VPNs, PureVPN keeps your network stable and function well with HBO Max and other streaming applications.
You can also get the guide for accessing HBO Max outside the US if you presently live outside the region. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Malware and other viruses could also be the cause of the problem of the HBO Max app not working on your device. Viruses consume your system resources, making it hard for other applications to work normally.
We suggest downloading Malwarebytes on your device to see if your system is infiltrated by malware or other viruses. Run the ‘Full System’ scan tool of Malwarebytes to find your entire storage for infected files, and it will automatically get rid of them in the process. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Free HBO Max App Data (Android)
Are you an Android user? Then, try clearing HBO Max’s app data first before proceeding to more complex measures. Android applications save temporary data on your device, which affects the device’s performance.
Although, they accumulate over time or become corrupted, which causes the main issue.
To fix HBO Max App Sign in not working, follow the steps below to free HBO Max’s app data:
- Go to the Settings and access the Apps tab on your device.
- Click on HBO Max from the list of installed applications and open the Storage tab.
- Tab the Clear Data button to remove corrupted data from your system.
After this, re-login to your account and see if the HBO Max app is now working. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the issue.
Empty Your Browser Cache and Cookies
Are you having difficulties logging in to your HBO Max account on a browser? Then it means some of your browser’s temporary data has been corrupted.
To fix HBO Max app sign in not working, clear your browsing data to get rid of any corrupted files:
- Open your browser and tap on the Options button.
- Click on Settings and navigate to Privacy and Security.
- Tap on Clear Browsing Data and switch the Time Range to All Time.
- Include all caches and cookies in the process and tap on the Clear Data button to begin clearing your browsing data.
Wait for the process to end and restart your browser. Then try logging into your HBO Max account to check if the problem has been solved.
Update the HBO Max App
If clearing your browser cache and cookies didn’t solve the issue, then check if there’s an available update for the HBO Max app on your device. It could be you are using an old version of HBO Max, or it has a bug or glitch that causes the platform to fail.
Android users, check out this detailed guide below to update HBO Max:
- Navigate to your app drawer and set up the Google Play Store.
- Click on your Profile and choose My Apps & Games.
- Search for the HBO Max app afterward and click on the Update button.
You can update HBO Max on iOS devices by following the steps below:
- Click on the App Store on your home screen to open it.
- Navigate to your Profile and search for the HBO Max app.
- Now, click on the Update button to begin updating the HBO Max app.
In case you are using other devices, kindly visit the Help Center to find out how you can update HBO Max. Navigate back to the HBO Max app later to check if the problem is solved. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Upgrade Your Device.
After updating HBO Max, check if your device has a pending update ongoing. Now that the app has been updated, it is also important to update your device’s operating system to avoid compatibility issues.
Follow the steps below to update your Android device’s operating system:
- Click on the Settings app and navigate down until you see About or About Phone on your app drawer.
- Open it and navigate to Software Update.
- Click on the Download and Install button if there’s an available update for your device.
Are you an iOS user? Here’s how you can update your system:
- Go to the Settings app on your home screen and navigate to the General tab.
- Click on Software Updates to cause your device to check for updates.
- Tap on the Download and Install button to update your system.
In case you are using Smart TVs, Game Consoles, or Set-top boxes, kindly refer to your user manual to check how to update your device. Then go back to HBO Max after updating your device to see if the application is now working. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Install HBO Max Again
If after updating your device, the HBO Max app is still not working, then you may be dealing with a much serious problem like corrupted files. In this scenario, you can reinstall the app on your device instead of finding the broken files.
This will ensure you are using the latest version of the software and be sure it’s installed accurately.
On Android, follow the steps below to reinstall the HBO Max app on your device:
- Search for the HBO Max app in your app drawer.
- Long press on its icon to access the selection menu.
- Click on Uninstall to delete the app from your system.
- Navigate to Google Play Store and reinstall HBO Max.
If you are an iOS user, follow the steps below to reinstall HBO Max:
- Navigate to the home screen on your device and search for the HBO Max app.
- Long press on its app icon until the options screen pops up.
- Click on the Remove App button to remove HBO Max.
- Now go to the App Store to reinstall HBO Max.
In case you are using other devices, kindly visit the Help Center to find out how you can reinstall HBO Max.
Check back on your account later to check if the HBO Max app is now working on your device. Fix HBO Max App Sign in not working issues in the next point if this fix doesn’t solve the problem.
Report the Issue to HBO Max
Finally, at this point, if you have tried all fixes mentioned above and you still can’t sign in to the HBO Max app, then we suggest you ask the professionals for assistance if none of the solutions above worked out for you.
Navigate to HBO Max’s Help Center and get in touch with their customer support to report the issue. Make sure you provide all the details on your report, including your account information and your streaming device’s model to accelerate the process.
I hope this article on how to fix HBO Max app sign in not working has solved your issue. Don’t hesitate to leave a comment in the section below in case you have any questions and we will be glad to answer them whenever we can. For a related article, click here.